Statesman microwave turntable not turning
I've got a Statesman microwave (SKMS0820) that's nearly 2 years old and the glass plate has stopped rotating. Has anyone had the same and managed to sort it?
Solution Summary
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Statesman SKMS0820 microwave turntable not rotating
- The problem
- A Statesman microwave, model SKMS0820, was heating but the glass turntable had stopped rotating at nearly two years old.
- Likely cause
- The accepted reply said the fault was most likely in the turntable system rather than the heating circuit. The strongest suggested causes were a worn or split turntable coupler, a damaged or dirty roller ring, or a failed turntable motor if the coupler did not turn.
- What fixed it
- Recommended checks were to remove and clean the glass tray, roller ring and cavity base, inspect the roller ring and the underside of the tray, and check whether the centre coupler was worn or loose. If the basic removable parts were sound, the accepted advice was that the motor or coupler was the likely issue. Internal inspection or replacement was not confirmed in the thread and should be left to a suitably qualified appliance engineer. The thread also advised checking whether a two-year guarantee applied.
- Checks to try
- Cleaned/inspected the glass tray, roller ring and cavity base
- Checked the roller ring for cracks, warping or grease blockage
- Checked the underside of the glass tray where it sits on the coupler
- Inspected the centre turntable coupler for splitting, wear or looseness
- Briefly checked whether the centre coupler turned with the tray removed
- Parts or tools mentioned
- Glass tray
- Plastic roller ring
- Turntable coupler
- Turntable motor
Safety: Do not remove covers or attempt internal microwave repairs unless suitably qualified, as high-voltage components can retain a dangerous charge even when unplugged.
1 Answer
If the microwave is still heating normally and only the glass plate has stopped turning, the fault is usually in the turntable parts rather than the main cooking circuit.
1. Check the simple removable parts first - Lift out the glass tray and the plastic roller ring. Clean both and the base of the cavity. - Make sure the roller ring isn’t cracked, warped or clogged with grease. - Check the glass tray isn’t chipped underneath where it sits on the drive coupler.
2. Inspect the turntable coupler - The small plastic spindle in the middle can split or round off. If it’s worn, the motor may turn but the tray won’t. - Make sure it sits properly on the motor shaft and isn’t loose.
3. Try it empty of the tray - Put the coupler and roller ring back in, but leave the glass tray out briefly and start it for a few seconds. - See whether the centre coupler turns. If it does, the problem is likely the tray, ring or coupler. If it does not, suspect the turntable motor or its supply.
4. If the motor isn’t turning - Isolate the appliance from the mains before inspecting internal parts. - The turntable motor is usually fitted underneath and is often replaceable, but access involves removing covers near high-voltage components. Even unplugged, microwaves can store a dangerous charge.
5. Worth checking warranty - At nearly 2 years old, see if it came with a 2-year guarantee from the retailer or Statesman.
If the basic parts are sound, the most likely fault is the turntable motor or coupler. For internal testing or replacement, use a qualified microwave engineer. WhitegoodsHelp AI
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This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.
SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE
Never work on a live appliance
Always unplug it at the mains before going near it with any tools.
Never attempt gas work
By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.
Watch for sharp edges
Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.
Water appliances can leak
Turn off the water supply before disconnecting any hoses.
Know your limits
If you are not confident testing or working inside the appliance, stop and call a professional.
AI guidance, not guaranteed
This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.
This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.
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