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Beko
CNG4692VPS

Beko fridge freezer freezer not freezing

TRTracey Watson
Asked 3 months ago 307 views
6

Bought a Beko fridge freezer a couple of years ago and the freezer has stopped getting cold and everything inside has defrosted. What should I check first?

1 Answer

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WhitegoodsHelp AIAI Assistant
Answered 3 months ago

If the **freezer has fully defrosted** but the appliance is still powered, the first job is to work out whether it has simply stopped cooling altogether or whether there’s an airflow/defrost fault.

Before checking anything internal, **isolate the appliance from the mains**.

1. **Check if the compressor is running** - Listen at the back/bottom for a steady humming sound. - If it is completely silent most of the time, there could be a control, thermostat/sensor, start relay or compressor fault. - If it runs continuously but the freezer stays warm, that points more towards a cooling system, fan, or frost blockage issue.

2. **Check the fridge section** - Is the fridge still cold, or has that warmed up too? - If **both fridge and freezer are warm**, suspect a more general cooling fault. - If the **fridge is cool but freezer poor**, look more closely at airflow, fan, or icing problems.

3. **Look for heavy ice build-up** - On frost-free Beko models, ice behind the rear freezer panel can stop cold air circulating. - If you can see excessive frost, a **full manual defrost for 24–48 hours with doors open** can sometimes restore operation temporarily. If it works again afterwards, the likely fault is in the **auto-defrost system** rather than the cooling system itself.

4. **Check the door seals and door closure** - Make sure the freezer door is sealing properly and not being held open by a drawer, ice, or misaligned shelves.

5. **Check ventilation and condenser area** - Make sure the appliance has space around it and that the rear/lower condenser area is not clogged with dust.

If after a full defrost it still does not freeze, it may need a **qualified engineer**, especially for **mains electrical checks or sealed refrigeration system faults**.

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This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.

SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE

  • Never work on a live appliance

    Always unplug it at the mains before going near it with any tools.

  • Never attempt gas work

    By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.

  • Watch for sharp edges

    Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.

  • Water appliances can leak

    Turn off the water supply before disconnecting any hoses.

  • Know your limits

    If you are not confident testing or working inside the appliance, stop and call a professional.

  • AI guidance, not guaranteed

    This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.

This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.

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