LG fridge freezer freezer not freezing
Hoping someone can help with my LG fridge freezer (GBB61SWJEC) — the freezer has stopped getting cold and everything inside has defrosted. Is this something I can fix myself or do I need an engineer?
1 Answer
If the freezer has fully defrosted, the fault could be anything from a simple airflow/icing issue to a failed fan, defrost fault, or a sealed-system/compressor problem. You can do a few basic checks yourself first.
1. Check the controls and temperatures Make sure it hasn’t accidentally been set too warm or put into a special mode. Set the freezer to a normal setting and leave it a few hours.
2. Listen for the appliance running Is the compressor at the back/bottom running, or trying to start? Can you hear any fan noise inside? If it’s completely quiet when it should be cooling, that helps narrow it down.
3. Look for heavy frost behind the freezer’s back panel If there is a thick ice build-up behind the inner rear panel, airflow may be blocked due to a defrost fault. A full manual defrost (doors open, appliance off for 24–48 hours, towels down) can sometimes get it going again temporarily.
4. Check the door seal and loading A poor seal or overpacked freezer can affect airflow, though this would not usually cause a complete thaw on its own.
5. Check whether the fridge section is still cold If the fridge is also warming up, that points more towards a compressor, refrigerant, or sealed-system issue rather than just a freezer fan/airflow fault.
Safety first: isolate the appliance from the mains before removing any covers or inspecting internal parts. If it needs electrical testing, compressor work, or anything involving the sealed refrigeration system, it’s a job for a qualified engineer.
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This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.
SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE
Never work on a live appliance
Always unplug it at the mains before going near it with any tools.
Never attempt gas work
By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.
Watch for sharp edges
Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.
Water appliances can leak
Turn off the water supply before disconnecting any hoses.
Know your limits
If you are not confident testing or working inside the appliance, stop and call a professional.
AI guidance, not guaranteed
This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.
This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.
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