Solved
Hotpoint

Hotpoint Aquarius very noisy on spin, have a listen!

TOtonyrobbo
Asked over 8 years ago 8,295 views
0

Hi, our Hotpoint Aquarius WDL5290 washer/dryer has suddenly got very noisy on spin, it did vibrate a lot prior to this, but the noise has suddenly increased.

You can see/hear it here: http://www.mediasave.co.uk/washer.mp4

The washer is level and when turning the drum by hand it is not noisy, any ideas where to start?

Thanks

Tony

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint Aquarius WDL5290 noisy on spin traced to loose/broken front counterweight

The problem
Hotpoint Aquarius WDL5290 washer/dryer became suddenly very noisy on spin after previously vibrating a lot. The drum turned quietly by hand and the machine was reported level.
Likely cause
Most strongly supported cause was a loose and damaged front tub counterweight. The original poster later found a chunk of the front weight and a pile of dust on the floor, consistent with the weight working loose and wearing. Wear to the plastic mounting lugs was also found, though they remained intact.
What fixed it
Recommended action was to isolate the appliance from the mains, remove the necessary panels and inspect for loose metal parts, especially around the dryer section, chassis and cables. After inspection, the damaged front counterweight was removed and replaced. The poster fitted a new counterweight and reported the machine was then okay. Ongoing background vibration on floorboards remained, but the sudden noisy-spin fault appears resolved.
Checks to try
  • Machine confirmed level
  • Drum turned by hand without noise
  • Visual inspection for loose parts
  • Found chunk of front weight and dust on floor
  • Checked plastic mounting lugs for damage
Parts or tools mentioned
  • Front counterweight
  • Counterweight bolts

Safety: Disconnect from the mains before removing panels or inspecting internal parts. Further diagnosis should be carried out by a suitably qualified appliance engineer.

Confirmed fixedGenerated 14 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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12 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

Sounds like something is loose. Could be part of the drying section on top of the outer drum. To identify you need to disconnect from the mains, take off the top and back panel (if fitte) and shake it around and thoroughly inspect everything to try and identify what is causing the noise . This article may also help Washing Machine is Noisy

Whitegoods Help — appliance repair expert and forum host.
0
TO
tonyrobbo
Answered over 8 years ago

Thanks Andy, I couldn't see anything when I had an initial look, but will check again more thoroughly.

Tony

0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

It could be something only slightly loose. It sounds metal to metal. Check the chassis too. I’ve known welding come undone or cracks in chassis make similar noises. Check all the bits holding the dryer heating element compartment and the dryer fan on top of the tub. Don’t over tighten anything. If you can’t move it or see it is loose it shouldn’t be a suspect. Also check there isn’t any cables tapping on the casing.

Whitegoods Help — appliance repair expert and forum host.
0
TO
tonyrobbo
Answered over 8 years ago

I have just had another look and this time found a chunk of the front weight and a pile of dust on the floor!

I have seen the part on the Hotpoint site for about £31 inc delivery, but is it easy to fit?

Also why has it come loose, could there be another fault that has caused this?

Tony

0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

Difficulty varies. You will need to strip off the front. Some washing machines have welded fronts so the whole tub would have to come out. Very big job.

The bolts holding these heavy weights keep coming loose. It doesn’t help that they screw into plastic drums. Sometimes the loose weight shifting about can damage the fixing for the bolts or even shear them off. Then a new outer drum is needed.

The only thing you can do is try to take off the front panel to inspect it.

Whitegoods Help — appliance repair expert and forum host.
1
TO
tonyrobbo
Answered over 8 years ago

Thanks Andy. I managed to get the weight off without removing the tub, there is some wear to the plastic lugs, but they are intact. I have ordered a new weight and hope it will still fit ok!

0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

Thanks for the update Tony. With this fault it is vital to catch it early. So many people just ignore the noise until the tub weight has ripped off the plastic moulded lugs and destroyed the tub (outer drum). It's important to tighten the bolts nice and tight when fitting the new tub weight but they can be over tightened. As you can imagine if you are tightening a metal nut and bolt which is essentially only being held by plastic there is the possibility of shearing off the plastic by over tightening. This is one of those things that you can't adequately describe to someone else unless you are using a proper torque ratchet. You have to use your own judgement.

Whitegoods Help — appliance repair expert and forum host.
0
TO
tonyrobbo
Answered over 8 years ago

If it does not work and for future reference, what is a good brand to buy as we wont be having another Hotpoint!

0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

There is no simple answer unless money is no object. Of course we all have our own budgets. I've collated all my thoughts on that subject here Which is the best washing machine to buy?

Whitegoods Help — appliance repair expert and forum host.
0
TO
tonyrobbo
Answered over 8 years ago

Thanks for that. I was thinking of a maybe a Bosch, but don't see them mentioned in your guide. Have they also gone the way of Hotpoint?

1
TO
tonyrobbo
Answered over 8 years ago

Well I managed to get the new counterweight on and so far so good!

The machine does still have some vibration as It always has since we moved here with floorboards, cant seem to rectify that!

0
WH
WhitegoodshelpVerified Engineer
Answered over 8 years ago

Bosch used to be one of the high quality German appliances. They were built like tanks. However, in the last decade or so they have changed completely. They are now in the budget to midrange price. Some of them are extremely cheap. As you can imagine quality is nowhere near as good as they used to be. However, for what they cost they are pretty good value for money and fairly decent appliances. I would rate them over Hotpoint personally.

Whitegoods Help — appliance repair expert and forum host.

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