Miele W916 internal filter keeps blocking
Hi
I own a Miele W916 washing machine and am sick of paying out for a service engineer to unblock the INTERNAL filter. Sometimes I am charged 100 GBP for 10 mins work to simply remove a button or a 2p coin from the INTERNAL FILTER!!! There is an external access filter AND AN INTERNAL ONE. I have an electrician friend who said he would take a look. Does anyone know how to access the internal filter ?
Cheers Dirool
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele W916 repeatedly blocking with coins or buttons in suspected internal sump filter area
- The problem
- A Miele W916 washing machine was repeatedly reported to block because coins or buttons were being removed by a service engineer from an internal area of the machine, despite the machine also having an external access filter.
- Likely cause
- The strongest diagnosis in the discussion is that foreign objects were getting past normal drum checks and lodging in the sump hose area leading to the pump, rather than only in the front pump filter. The existence of a separate internal filter was not conclusively confirmed, but this was the most supported explanation.
- What fixed it
- No documented DIY access method or confirmed repair was provided. The accepted advice was to use an independent appliance repair company if possible to reduce call-out cost. The exact internal access point and repair were not confirmed in the thread.
- Checks to try
- Engineer had previously accessed an internal area with a screwdriver and removed objects
- Original poster confirmed repeated blockages on at least four occasions
- Discussion considered the usual front pump filter and then the sump hose leading to the pump as the likely internal location
- Parts or tools mentioned
- screwdriver
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
4 Answers
Calling out most manufacturers is now ridiculously expensive. Even many cheap washing machine manufacturers charge around the £90 mark. If a washing machine’s only cost £200 to buy this is totally unacceptable. Even with an expensive washing machine like a Miele its way too high although it's a much smaller percentage of a replacement cost.
I’d recommend trying to find an independent repair company or sole trader in your area although they are becoming increasingly rare. This link displays several appliance repairers on Whitegoodshelp - Find a washing machine repairer. Miele though are one of the makes that many independents don’t repair but it’s worth a look as they can be a lot cheaper than the manufacturer.
I’m not aware of any internal filter protecting the pump. Any coin should end up in the pump filter at the front where you can access it yourself. Have you seen where the engineer finds this filter? The only other place I can imagine one is inside the sump hose which leads to the water pump, but with a proper filter built into the machine at the front it should be unnecessary to have one in the sump hose as well. The problem is that most customers can't get to it, and with a built in filter specially for customers to clean already present - that's frustrating.
Need Professional Help or Spare Parts?
Hi
Thanks for your help. I have seen the Miele engineer on at least 4 occasions gain access with a screwdriver to an area actually inside the machine to retrieve objects. It has never taken him more than 10 mins if that. I agree with you, what is the point in having a filter that you cannot gain access to? I do think it's worth at least having a quick look without messing with any controls etc.
I'm looking further into it at the moment, if I find anything out I'll post it for you. BTW, what are you doing letting coins get inside such an expensive washing machine?
Need Professional Help or Spare Parts?
As I surmised, it must be inside the sump hose leading to the pump.
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