Error e03 only drains when i scoop what i can
Hi i have a hoover washing machine only a year and a bit old. It has recently started showing the e03 error. If i open the valve only water comes out no gunk can be found inside. If i open the door and scoop out as much water as possible, then the drain cycle completes. If there is a decent amount of water it won't. Please help
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover washing machine E03 only drains after water is manually removed
- The problem
- A Hoover washing machine, a little over a year old, shows E03 and will not complete a drain cycle when there is still a normal amount of water in the drum. If most of the water is scooped out first, the drain cycle then completes. The user checked the filter/valve area and reported only water coming out, with no debris found.
- Likely cause
- Most strongly supported diagnosis is a draining fault, likely a weak drain pump under load. Other possible causes mentioned were a partial restriction in the pump housing, sump hose or drain hose, or an issue with the pump impeller. The exact fault was not confirmed.
- What fixed it
- Recommended action was to recheck the drain filter and pump housing for hidden obstructions, inspect the pump impeller, and check the drain hose and sump hose for kinks or partial blockages. If these checks do not reveal a restriction, the pump was considered the likely suspect. The exact repair was not confirmed in the discussion.
- Checks to try
- Drain filter checked
- Pump housing behind the filter recommended for inspection
- Pump impeller recommended for inspection
- Drain hose recommended for inspection
- Sump hose recommended for inspection
- Parts or tools mentioned
- Drain pump
- Torch
Safety: Isolate the appliance from the mains before inspecting any internal parts. Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
E03 on many Hoover/Candy washing machines usually points to a draining problem, but the exact cause can vary. From what you’ve described, it sounds less like a total blockage and more like a weak drain pump, a partial restriction, or a drain hose issue. Isolate the appliance from the mains before inspecting any internal parts.
1. Check the drain filter again Even if no “gunk” came out, make sure the filter is fully removed and check right inside the pump housing with a torch. Small items like hair grips, coins, elastic bands or fabric can sit behind the filter and restrict flow.
2. Check the pump impeller Behind the filter you should see the little pump impeller. It should turn, but with a slight magnetic resistance. If it’s jammed, damaged, or very loose on its shaft, the pump may run but not shift a full tub of water.
3. Inspect the drain hose Make sure the hose at the back isn’t kinked, crushed, or pushed too far down the standpipe under the sink. Also check for a partial blockage in the hose or spigot.
4. Check the sump hose If accessible, the large hose from the tub to the pump can trap socks, debris or sludge. A partial blockage here can let it drain only when the water level is lower.
5. Likely weak pump If it only drains once you remove most of the water manually, the pump may be failing under load and may need replacing.
If the machine is only just over a year old, also check any retailer warranty or Hoover guarantee. If you’re not confident, get a qualified appliance engineer, especially for any mains-related work.
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This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.
SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE
Never work on a live appliance
Always unplug it at the mains before going near it with any tools.
Never attempt gas work
By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.
Watch for sharp edges
Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.
Water appliances can leak
Turn off the water supply before disconnecting any hoses.
Know your limits
If you are not confident testing or working inside the appliance, stop and call a professional.
AI guidance, not guaranteed
This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.
This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.
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