Solved
LG
WD16223FD

LG washing machine WD16223FD shock absorbers

TAtathagat
Asked over 7 years ago 5,541 views
0

Hello there,

I recently replaced the bearings on the tub of my LG WD16223FD.

After putting everything back I realized that one of the shock absorber is pressed completely down and making loud noise during spin cycle. So I went ahead and bought a new one.

After installing the new shock absorber, it is also completely pressed and makes loud noise. You can see that in the attached video.

Now there could be 2 possible reasons for it

the new shock absorbers are also bad (fake) OR

I did something wrong while putting the drum back together.

The right (white) is the new one. The black is the original one.

What could be the problem? I am out of ideas :(.

Thanks!

Tathagat

lg shock absorber.mp4.ff.avi

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

LG WD16223FD loud spin noise caused by top suspension spring fitted in wrong slot

The problem
After tub bearing replacement on an LG WD16223FD, one shock absorber was fully compressed and badly out of line, causing loud noise during spin. The drum was also hanging lower than normal at the front.
Likely cause
The strongest supported cause was incorrect reassembly of the suspension: the right-hand top spring, identified by a yellow marking, had been fitted into the wrong slot, twisting the tub and forcing the left damper/shock absorber to compress. Different left/right suspension positions were discussed, but the confirmed issue was the misfitted spring rather than faulty new dampers.
What fixed it
Stop using the machine, drain it, disconnect from the mains, then refit the top suspension spring into the correct hook/slot. The original poster removed the weight again, repositioned the spring correctly, and the machine then worked properly. A follow-up caution was given to listen for future knocking because the drum weights had been removed several times and fixings could loosen.
Checks to try
  • Observed one damper fully pressed down and noisy during spin
  • Compared old and new dampers and found them visually identical
  • Noted the drum/tub was hanging low at the front
  • Photos/video suggested the tub was twisted and the left damper bracket position looked wrong
  • Identified one top spring with a yellow mark indicating side-specific fitting
  • Confirmed against a bearing-replacement video that the right spring had been connected to the wrong slot
Parts or tools mentioned
  • 2 new shock absorbers/dampers
  • top suspension spring
  • drum weights

Safety: Do not continue running the machine while the drum is twisted. Drain the water, disconnect from the mains before correcting the suspension, and monitor for later knocking in case weight fixings loosen.

Confirmed fixedGenerated 13 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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15 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Did you definitely fit them the right way around? The washing machine suspension dampers sometimes have different requirements for left and right sides. This is because when the drum spins there is extra force put on the damper that takes the force of the drum spinning around. So for example if the drum spins clockwise when looking from the rear then the damper on the right (looking from the rear) should be stronger.

Whitegoods Help — appliance repair expert and forum host.
0
TA
tathagat
Answered over 7 years ago

Hi Andy,

thanks for the reply. I bought 2 new ones. They both are identical. So I am unable to choose the stronger one.

Another thing that I note is that the drum is hanging lower than it should. I can see it from the front as the rubber is hanging. Do you think that the springs on the top might have worn off cause it to press down on the dampers?

Cheers

Tathagat

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Springs on the top shouldn't need replacing. Did the original dampers have different colours on them? If they should be the same they should look identical. But if one has a coloured spot or other marker on it then that strongly implies they have different strengths and need replacing with the same colour. I can't imagine how one damper could be so badly out of line though. It's not upside down is it? I wouldn't have thought it possible for one to move over so far.

It's not easy to see much on the video apart from how badly out of line the left one is. If you could post a decent photo or two of the back and looking from the top I might be able to spot something.

Whitegoods Help — appliance repair expert and forum host.
0
TA
tathagat
Answered over 7 years ago

Hi Andy,

both dampers look exactly the same. Today I put the older one back in as the newer one made it worse. So I could recheck. It's not upside down for sure. I never took it off completely in the first run. Only took the connector from the drum off so there is no way it could be wrongly oriented.

Please find some pictures from the back and top on this URL

https://photos.app.goo.gl/6rvEZJazE5v9jHKe8

Also a picture from the front showing that the tub is hanging a little lower than it should.

I don't know what I could have done wrong while putting everything back. All I did was replaced the bearings and put everything back together where it belongs.

Cheers and thanks!

Tathagat

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

It looks like the fixing bracket on the tub for the left suspension damper is in the wrong place. The tub also looks twisted. Are the top springs fitted right? One has a yellow mark on it which indicates it's different from the other and designed for one side only. It's a shame you didn't take photos before you stripped it down, that's one of my number one recommendations.

Whitegoods Help — appliance repair expert and forum host.
0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Also it seems strange that the spring on the right as looking from the front top is attached to a different type of bracket than the one on the left.

Whitegoods Help — appliance repair expert and forum host.
1
TA
tathagat
Answered over 7 years ago

I THINK YOU GOT IT!!!!

I have connected the right spring (the one with yellow marking) in the wrong slot. Sh*******T. I am lucky that it did not break! I confirmed it by looking at the video I followed to change the bearings.

Right now a washing is running. As soon as it is done, I guess I will have to open the machine again, take down all the weights and then reattach it in the right slot. Or do you think I can do it (re-fit the spring) with care without opening everything up again?

THANKS YOU SO MUCH!

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Excellent. I would stop the washing machine! Letting it spin with laundry inside and the drum so twisted, and with the suspension not working - you could do some serious damage to the washing machine.

After that, totally drain the water and disconnect from the mains. Then lay the washing machine down on its front and try to sort the top springs out.

Whitegoods Help — appliance repair expert and forum host.
0
TA
tathagat
Answered over 7 years ago

OK, I stopped it.

The front door has glass in it. If I lay it down on the front, don't you think it might break? It will take the weight off the springs for sure - good idea.

I am excited. Finally might fix it!

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

No it won't break. Just keep the door shut. Make sure you drain the water out properly by lowering the drain hose into a bowl so water doesn't run out onto electrical parts.

Whitegoods Help — appliance repair expert and forum host.
1
TA
tathagat
Answered over 7 years ago

I just went ahead and took the weight off (I have done this 4 times in 1 week - so I am really fast in it now ) and fixed the spring in the right hook and MAGIC. It works perfectly.

I can't thank you enough!

Let me know if I can donate some money to the forum!

Thanks a ton again

Cheers

Tathagat

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Excellent news. Glad to have helped. I used to have a donation link but I took it down when I started using white goods related ads for spares, repairs and buying etc. If you need to buy spares or book an engineer etc just consider trying one of my links in the future thanks.

Whitegoods Help — appliance repair expert and forum host.
0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

As the drum weights have been on an off a lot, make sure you listen out for knocking noises over the coming months and from now on. If locking nuts were used (nuts with plastic inside) they may not hold as well and slowly come loose. If so and ignored the weights will rip the brackets off the plastic outer drum.

Whitegoods Help — appliance repair expert and forum host.
0
TA
tathagat
Answered over 7 years ago

Thanks for the heads up :). The screws were all metal so I am hoping that it does not happen. But now I know and will listen for the knocking sound.

Cheers and thanks a ton again!

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

No worries. The fixings are under enormous pressure during spin as the drum weight is trying its best to get thrown off. Without loctite or locking nuts they will come loose.

Whitegoods Help — appliance repair expert and forum host.

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