Solved
John Lewis

Just bought new JL washer

YOyoj13
Asked over 19 years ago 5,574 views
0

Hi,

I wish to annouce the arrival of my JLWM 1202 on the 23rd January, 2006 a truly gorgeous addition to our family. She arrived as expected on time and has behaved impreccably since. She is so quiet, I hardly know she is there. Seriously folks, I am delighted with this little baby. It is amazing the difference 20 years on from my Hoover. The only thing I will miss about my old machine, is the fact that it was on castors and made moving it so easy. This JL model is pretty heavy to say the least and even though I have a tiled floor, it was still pretty difficult to manovre into position. That said, I'm sure it will give me years of pleasure! Sincere thanks to washerhelp for all his assistance, it was invaluable. I wish you continued success. Best regards - yoj13

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

John Lewis JLWM 1202 delivered and working normally

The problem
No appliance fault was reported. The new John Lewis JLWM 1202 was delivered on 23 January 2006 and the owner reported that it had behaved impeccably, was very quiet, and they were delighted with it. The only issue mentioned was that the machine was heavy and difficult to manoeuvre into position because it does not have castors like the previous Hoover machine.
Likely cause
Not a breakdown. The difficulty discussed relates to normal design differences: fixed feet instead of retractable wheels/castors, making the machine more stable but harder to move.
What fixed it
No repair was needed. The discussion concludes that the machine is operating properly. General advice in the thread was that washer feet are standard for stability and cost reasons, and a thin piece of plywood or hardboard may help protect susceptible flooring when moving the machine.
Checks to try
  • Owner confirmed the JLWM 1202 had behaved impeccably since delivery
  • Owner confirmed the machine was very quiet
  • Discussion noted the machine was heavy to manoeuvre into position
  • Discussion compared fixed feet with castors/retractable wheels
Parts or tools mentioned
  • thin piece of plywood
  • hardboard
Confirmed fixedGenerated 13 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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3 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 19 years ago

Nice one yoj13. Washing machines are much more stable on spin with feet and (coincidentally?) feet are cheaper too. Various manufacturers in the past have used expensive but highly useful retractable wheels. I remember an old AEG washer had spring loaded levers that when pulled forward raised the washing machine up onto wheels for moving around. It's one of those areas that gets cut first in the battle to keep costs down, which is a shame.

Glad you like the washing machine.

Whitegoods Help — appliance repair expert and forum host.
0
YO
yoj13
Answered over 19 years ago

Hi,

I have taken 'onboard' your comments re the castors. At the end of the day, everything is down to cost and things do have to be 'streamlined'. I have to say though in all 20 years of owning the Hoover, not once did it move, even when, on occassions the clothes were probably out of balance. Still, at the end of the day, I've got the 3 year guarantee and should anything untoward happen, it will be the washing machine mechanic who is moving the 1202. Thanks again. Yoj13

0
WH
WhitegoodshelpVerified Engineer
Answered over 19 years ago

Yours must have been in a good solid position. I knew many of the old Hoover washing machines that used to move forward several inches on spin. With badly out of balanced loads I've seen them come completely out with only the hoses holding it back lol

The trouble with the cheaper feet (apart from the manoeuvrability issue) is that they often damage kitchen flooring especially if it's thin or soft. A thin piece of plywood or hardboard may help if flooring is susceptible to damage. The worst thing of all about washing machine feet instead of wheels is when people fitting the kitchen flooring do not fit it all the way back to the skirting board. I hate that, and it's very common. When the washer is pushed back in place, the flooring only goes half way under the machine. Then when the washer is pulled out, the two back feet go underneath the flooring and either jam, or rip it to bits.

Whitegoods Help — appliance repair expert and forum host.

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