Miele Drum failed during CV19 lockdown

It sounds like you’ve done the sensible thing, especially with the machine smoking and the engineer finding the drum had gone out of shape.

A misshapen drum rubbing on the door seal on a 13-year-old Miele usually points to a major mechanical failure rather than just a worn seal. The main possibilities would be:

1. **Damaged drum spider or inner drum** - If the drum support has corroded or fractured, the inner drum can drop or run out of true. - This often causes rubbing on the seal, noise, and sometimes smoke from friction.

2. **Failed drum bearings or bearing housing** - Excessive play in the drum can let it move forward or sideways and catch the seal. - On an older machine, this can be a very costly repair depending on design and parts availability.

3. **Seal only unlikely** - A new door seal would only help if the drum itself was still correctly aligned. - If the engineer saw the drum was visibly distorted or sitting wrongly, replacing the seal alone would probably have been short-lived and poor value.

4. **Why it was classed BER** - Age, expensive Miele parts, labour, and possible long lead times during lockdown all make this sort of repair uneconomical. - Once smoke is involved, it’s wise not to keep using it.

Always isolate appliances from the mains before inspecting any internal parts, and any internal electrical work should be left to a qualified engineer.

From what you’ve described, replacing the machine was probably the right call rather than sinking money into a major drum repair.

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