AEG drum trying to spin but gets stuck
AEG L7WEG851R washer/dryer.
Have read the troubleshooting articles but not found this (very specific) issue. Any advice gratefully received.
The issue is that the drum is refusing to spin. It tries to spin, and does move slightly, but then it stops again. It then does the same in the opposite direction after a short delay. It's almost as if it's getting stuck on something. I'm not sure if the machine even registers an issue - no error code and it just keeps trying.
If we turn it off, open the door and rotate the drum by hand, there is initially some resistance - almost feels magnetic as it is notchy, if that makes sense. Then after a short delay it frees up and rotates nice and smoothly as normal.
We have tried putting it on rinse, on drain and spin, and on tumble dry but it does the same thing.
Any ideas or help would be much appreciated.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
AEG L7WEG851R drum would only twitch and reverse; burnt motor-area wiring harness fixed it
- The problem
- AEG L7WEG851R washer/dryer would not spin. The drum tried to turn slightly, then stopped and tried again in the opposite direction, with no error code. By hand, the drum initially felt resistant or 'notchy' before freeing off and turning smoothly. The same behaviour occurred on rinse, drain and spin, and tumble dry.
- Likely cause
- A burnt wire/connector on the wiring harness next to the motor. This was identified by a repair company and later confirmed by the successful repair.
- What fixed it
- A local repair company replaced the damaged wiring harness by the motor. The original poster confirmed this solved the problem. Total cost reported was £90 after deduction of the initial £30 call-out from the parts and labour charge.
- Checks to try
- Observed no error code while the machine repeatedly attempted to spin
- Drum turned by hand with initial notchy resistance, then rotated smoothly
- Fault occurred on rinse, drain and spin, and tumble dry
- Repair company found a burnt wire detached from a connector next to the motor
- Parts or tools mentioned
- wiring harness
Safety: Damaged wiring near the motor should be repaired by a suitably qualified appliance engineer.
5 Answers
Does it have the resistance in the same place each time? In other words could it be something inside like a sock that is catching? Try turning it also with the belt disconnected so that you can tell if the resistance is from the motor or from the drum. Also try running on spin with the belt disconnected to see if the motor is the problem or whether it is only when the motor is trying to drive the drum.
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Thanks for the reply, Andy.
Local repair company appear to have now found the problem. See the photo - a wire has burnt out and come away from a connector. This is down next to the motor.
I don't feel comfortable replacing the wiring so they will be doing it for us. It's a cheap enough job that we'll give it a go, but they did warn us it's not a guaranteed fix.
If anything expensive is required after that then we'll be ditching it and getting a Miele.
Thanks,
Chris
Thanks for the update Chris. Clearly that is something that needs sorting out. However, I can't see how it could possibly account for any resistance in the drum. Isn't it a disgrace how poorly made appliances are these days. There's no excuse for wires overheating like that. It's just poor quality connections.
Need Professional Help or Spare Parts?
Just in case anyone wonders what happened - replacing this wiring harness has solved the problem. Maybe I didn't describe it very well initially?
We paid £30 for an initial call out. £90 for the parts and labour, with the original £30 then deducted, so a grand total of £90 which, although ridiculous on such a new appliance, wasn't too hard to swallow!
Many thanks for the update Chris. That's very useful to know.
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