Solved

Mind the Gap

WAWashing_Mac_Chicken
Asked over 5 years ago 5,036 views
0

Hi all,

I own a Haier HW100-B14636 for the past two years, which developed a bearing noise. On opening up the drum the inner bearing some how sustained a dent. So not able to find a bearing kit I had to order the parts separately. I compared the old and new parts which all appeared to be bang on. Items ordered where the inner and outer bearing and also the inner seal.

Having assembled the machine I noticed that between the drum and the rubber seal, is a gap which I thought to be bigger than before the repair. I ignored it but then when using the machine my toddler's sock and a hair band got stuck in the pump area. I cleared this from the bottom front assess drain.

Having measured the gap, the gap is approx 8-9mm between the drum and rubber. Could anyone advise if this is normal or what could have caused it?

Please see the pictures -

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Haier HW100-B14636 drum-to-door seal gap queried after bearing replacement

The problem
After replacing the inner and outer drum bearings and inner seal on a Haier HW100-B14636 due to bearing noise, the owner noticed an 8-9 mm gap between the drum and the door rubber seal and was concerned because a toddler's sock and a hair band later reached the pump area.
Likely cause
The accepted reply said a drum-to-seal gap can normally vary from about 1-8 mm, so the larger-looking gap may have been coincidental rather than caused by the repair. The bearing damage was most strongly suspected to have happened during manufacture or fitting, not from an object striking the seal or bearing once assembled.
What fixed it
No further repair was confirmed for the gap. The advice was essentially to monitor it, as contributors could not explain how the drum could sit further back after the repair. The exact cause of the original bearing dent was not proven, but the strongest diagnosis in the thread was pre-fit or assembly damage to the bearing rather than in-service impact.
Checks to try
  • Measured the gap between drum and rubber seal at approximately 8-9 mm
  • Cleared a toddler's sock and a hair band from the bottom front access drain/pump area
  • Compared old and new bearings and seal before assembly
  • Inspected the old bearing and seal and noted matching dents
Parts or tools mentioned
  • Inner bearing
  • Outer bearing
  • Inner seal
  • NSK bearings (original)
  • SKF equivalent bearings (replacement)
Confirmed fixedGenerated 6 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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12 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 5 years ago

Hi. There is normally a gap of anything from around 1 - 8 mm. It could be coincidence. But if it's a bigger gap it's hard to think how that could happen as the drum would have to be further back.

Whitegoods Help — appliance repair expert and forum host.
0
WA
Washing_Mac_Chicken
Answered over 5 years ago

Any suggestions anyone?

0
WA
Washing_Mac_Chicken
Answered over 5 years ago

HI Andy,

Thank you for your reply. Ok, we shall see how this goes then but I was pretty thorough with the repair. Apart from two left over panel screws, no idea where they were meant to go. 🤪

Thank again.

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MI
Mikael Bäckstöm
Answered over 5 years ago

Hi Washing_MC_Chicken, did you buy the washer new and after just two years you had to replace the bearings?

0
WA
Washing_Mac_Chicken
Answered over 5 years ago

Hi Mikael,

Yes, I brought the machine 2 years ago from AO and now the inner bearing needed replacing. On inspection of the seal and inner bearing it appears something had hit the them, causing a dent.

The washing machine had a 1 year warranty and there after Haier offered a parts and labour service for a fee which I declined. The motor itself has a lifetime warranty.

Initially, I was annoyed that the bearing only gave me 2 years life but having realised possibly something collided with it, I put it down to unusual damage.

Please see images below....

0
WH
WhitegoodshelpVerified Engineer
Answered over 5 years ago

Hello there. To be honest I don't think that's possible. Once the bearing is in place and the seal is over the top of it and then the drum shaft is inserted through it then the other seal at the base of the drum shaft fits tightly over the seal and prevents water getting into the bearings. I would say it's impossible for anything to get in there to damage the bearing. The damage looks just like the damage I myself have done many times when trying to knock in the drum bearing with a large punch and the punch slips and puts a dent into the bearing.

But even after having said that, that thin metal plate is only a cover to cover up the ball bearings and keep the grease inside. So unless the dent actually caught on the ball bearings it shouldn't really cause a problem although to be fair it does look a little deep.

Whitegoods Help — appliance repair expert and forum host.
0
WA
Washing_Mac_Chicken
Answered over 5 years ago

Hi Andy,

Thanks for the reply. The only reason I think something had hit it, is because the dent is also on the rubber seal. So it appears the dent has accrued from the rubber seal side and travelled down to the bearing. However, you could be right maybe this has happened along the assembly line and ignored or went unnoticed. Then 2 years later has caused a failure.

The old seal and bearings were NSK which I have replaced with SKF equivalent.

0
MI
Mikael Bäckstöm
Answered over 5 years ago

This must be a rare case. But your washer is up and running now.

0
WH
WhitegoodshelpVerified Engineer
Answered over 5 years ago

Aye it’s impossible for something to hit the seal as the drum is pressed tightly against it. So tight that it’s watertight.

Whitegoods Help — appliance repair expert and forum host.
0
WA
Washing_Mac_Chicken
Answered over 5 years ago

Yes Mikeal, at least it is fixed and working now. 👍

Andy, any ideas or explanation on how this may have happened? 🤷‍♂️

All I know is, there was a load of towelings running at top spin, when the noise began. It is a heavy load and at times puts the machine in unbalanced mode.

0
WH
WhitegoodshelpVerified Engineer
Answered over 5 years ago

Hi. To me I would suspect that the bearing got damaged while it was being put in, or before it was fitted during manufacture. As I said when the bearing is not in place there is a seal that goes over the top of it and then the drum shaft goes through it and at the base of the drum shaft then presses tightly against the drum seal so it is watertight.

I can't see how it is remotely possible for the bearing which is underneath the seal to receive any damage once fitted.

Whitegoods Help — appliance repair expert and forum host.
1
WA
Washing_Mac_Chicken
Answered over 5 years ago

HI Andy,

You most likely right as to how it got damaged. I guess whatever it was, contributed to the failure.

Thanks for all your help guys.

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