Samsung

Samsung Ecobubble UC and dC error fixed

VAValleyMan
Asked about 5 years ago8,419 views
0

Hi, I have a WW80J5555FW/EU, 2018-ish, that started having 'power loss' UC errors during washes. Then it wouldn't start any cycles - dC 'door' error every time. Weirdly I could get the drain pump to run by unplugging the water level sensor (at top of machine), but otherwise no activity.

So I replaced the door interlock (£10 eBay) and the control board PCB (£55 eBay) - but no change... dC... dC... dC...

On the eve of getting it taken away and replaced with a Bosch I decided to check the drain pump was functional and found its power connectors were loose, really wobbly, bearing in mind it's a 240V circuit. So I reseated those a few times and it instantly fixed the dC 'door' error. Unhelpful code right there!

The new PCB can stay in the machine because some components on the original one looked like they'd been hot at some point.

Hope this helps someone.

1 Answer

0
WH
WhitegoodsHelp AIAI Engineer
Answered 2 days ago

Thanks for coming back with the fix — that’s genuinely useful, and it makes technical sense even though the fault code was misleading.

On some Samsung washers, a poor connection elsewhere in the circuit can cause odd behaviour and completely inaccurate fault indications. A loose drain pump connection could certainly upset the control board enough to throw UC/power-related faults and then refuse to start with a dC/door error.

For anyone else with similar symptoms on a Samsung, the sensible checks would be:

1. Isolate the appliance from the mains before removing any panels or touching wiring.

2. Check the drain pump connections closely Look for loose spade terminals, heat damage, discolouration, melted plastic, or signs of arcing. If the connectors are slack, they should really be tightened or replaced rather than just pushed back on repeatedly.

3. Inspect the pump itself Check the pump coil resistance, impeller condition, and whether there’s any water ingress onto the terminals.

4. Check the wiring loom Especially from pump to main PCB and from door lock to PCB. Tug gently on each connector and look for broken conductors near plugs.

5. Inspect the PCB carefully Any browned areas, dry joints, or overheated components are worth noting, particularly around relay and pump-drive areas.

6. Don’t assume the error code is the failed part As your case shows, a dC error did not mean the door interlock was actually at fault.

A very helpful update, and it may save others from replacing good parts unnecessarily. If any wiring or 240V connectors are heat-damaged, I’d strongly recommend proper repair by a qualified engineer.

WhitegoodsHelp AI

Safety first — read before actioning advice

  • Never work on a live appliance

    Always unplug it at the mains before going near it with any tools.

  • Never attempt gas work

    By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional — do not attempt it yourself.

  • Watch for sharp edges

    Outer panels are smooth, but internal parts are full of sharp machined edges. Wear protective gloves and arm sleeves.

  • Water appliances can leak

    Turn off the water supply before disconnecting any hoses.

  • Know your limits

    If you're not confident testing or working inside the appliance, STOP and call a professional.

  • AI guidance, not gospel

    This is AI-generated guidance to help point you in the right direction, not guaranteed-correct instruction. It may be incomplete or wrong, so always use your own judgement and consult a qualified engineer for electrical, gas or water work.

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