Samsung QDrive making grinding noise when drum is turning
Good evening all,
As the title says there is a low noise whenever the drum on my machine spins. Has only happened in the last week or so which coincides with the machine talking a small walk sideways on occasion. The machine is only about a year old and used to be as quiet as can be so this is way noticeable. I have included some videos of the noise while on a wash and you can even hear it when hand turning the drum. Any advice of anything i can try before i call it into Samsung? It's a WW80M645OPM/EU 8kg machine.
https://photos.app.goo.gl/j3L8ko6tERwfiBsV9
https://photos.app.goo.gl/3GsiWwGb2H92DRHZ9
Thanks in advance.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Samsung WW80M645OPM/EU grinding noise when drum turns
- The problem
- Samsung WW80M645OPM/EU washing machine developed a low grinding/rubbing noise whenever the drum rotates. The noise was reported during a wash and also when the drum was turned by hand. Around the same time, the machine had started moving sideways occasionally.
- Likely cause
- Most strongly supported diagnosis was a mechanical rubbing or developing drum support problem rather than normal motor noise. Suggested possibilities in the discussion were a foreign object between drum and tub, increased drum play from bearings or drum spider, or rubbing around the pulley/belt area. The exact cause was not confirmed.
- What fixed it
- Recommended checks were to isolate from the mains, inspect for trapped foreign objects, check for drum play, confirm the machine is level on all four feet, inspect for rubbing marks at the rear pulley area if accessible, and run an empty rinse/spin to compare the noise. Because the appliance was only about a year old and the issue could involve bearings, drum support or rear tub components, the advice was to contact Samsung rather than attempt a major repair. No completed repair was confirmed in the thread.
- Checks to try
- Noise present when turning the drum by hand
- Check for foreign objects trapped between inner drum and outer tub
- Check around the door seal for trapped items
- Check for excessive drum play or clonk by lifting the drum at the door opening
- Check all four feet are firmly down and the machine is level
- Look for rubbing marks around the rear pulley area if accessible
- Run an empty rinse/spin to see if noise is present throughout rotation
Safety: Isolate the machine from the mains before carrying out checks. Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
Good evening. If you can hear it even when turning the drum by hand, that’s useful because it points away from just a high-speed motor noise and more towards something rubbing, loose, or a developing bearing/drum support issue. The fact it has also started “walking” makes me think vibration has increased for a reason.
Before checking anything internal, isolate the machine from the mains.
1. Check for a foreign object - Look inside the drum carefully for a bra wire, coin, zip part or similar catching between the inner drum and outer tub. - Slowly turn the drum by hand and listen for a scrape at one point in the rotation. - Check around the door seal for anything trapped.
2. Check drum movement - With the drum empty, lift the stainless drum up at the door opening. - A little movement is normal, but noticeable play or a dull clonk can suggest worn drum bearings or a drum spider issue.
3. Check the machine is properly level - If it has started moving, make sure all four feet are firmly down and locked. - A machine that rocks can become noisy and unstable.
4. Check for signs from the rear - If accessible, look behind for any rubbing marks around the pulley area. - A loose pulley, belt issue or something catching can cause a grinding-type noise.
5. Run an empty rinse/spin - If the noise is present throughout turning, not just spin, that again suggests a mechanical issue rather than load imbalance.
At only about a year old, I would be inclined to contact Samsung sooner rather than later, especially if there is any drum play or roughness when hand turning. If the bearings, drum support or rear tub are involved, that is not really a DIY repair for most people. Use a qualified engineer for any mains, gas, or sealed refrigeration work.
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This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.
SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE
Never work on a live appliance
Always unplug it at the mains before going near it with any tools.
Never attempt gas work
By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.
Watch for sharp edges
Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.
Water appliances can leak
Turn off the water supply before disconnecting any hoses.
Know your limits
If you are not confident testing or working inside the appliance, stop and call a professional.
AI guidance, not guaranteed
This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.
This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.
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