Samsung QDrive making grinding noise when drum is turning

Good evening. If you can hear it even when turning the drum by hand, that’s useful because it points away from just a high-speed motor noise and more towards something rubbing, loose, or a developing bearing/drum support issue. The fact it has also started “walking” makes me think vibration has increased for a reason.

Before checking anything internal, isolate the machine from the mains.

1. Check for a foreign object - Look inside the drum carefully for a bra wire, coin, zip part or similar catching between the inner drum and outer tub. - Slowly turn the drum by hand and listen for a scrape at one point in the rotation. - Check around the door seal for anything trapped.

2. Check drum movement - With the drum empty, lift the stainless drum up at the door opening. - A little movement is normal, but noticeable play or a dull clonk can suggest worn drum bearings or a drum spider issue.

3. Check the machine is properly level - If it has started moving, make sure all four feet are firmly down and locked. - A machine that rocks can become noisy and unstable.

4. Check for signs from the rear - If accessible, look behind for any rubbing marks around the pulley area. - A loose pulley, belt issue or something catching can cause a grinding-type noise.

5. Run an empty rinse/spin - If the noise is present throughout turning, not just spin, that again suggests a mechanical issue rather than load imbalance.

At only about a year old, I would be inclined to contact Samsung sooner rather than later, especially if there is any drum play or roughness when hand turning. If the bearings, drum support or rear tub are involved, that is not really a DIY repair for most people. Use a qualified engineer for any mains, gas, or sealed refrigeration work.

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