Miele W1 WSG663 Spring noise?
Hey,
So i've had my Miele now for over 2 months and it's adopted a loud clangy spring noise on spin. I've had the engineer out and he blamed my flooring (Lino?) so it wasn't balanced. The machine doesn't actually move but the noise is still there.
Has anyone had this issue and managed to resolve it?
IMG_3965.MOV
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele WSG663 loud metallic spring noise on spin traced to suspension spring
- The problem
- A Miele WSG663 washing machine developed a loud clangy, spring-like metallic noise during spin after about two months of use. The machine itself was reported not to move, despite an initial engineer suggesting the floor or levelling was to blame.
- Likely cause
- Confirmed by a later engineer as a faulty suspension spring. Earlier suggestions that the floor was causing chassis movement were disputed in the discussion and were not confirmed.
- What fixed it
- A second engineer attended and identified the fault as a dodgy suspension spring. The thread confirms the cause was found, but it does not document the exact repair carried out.
- Checks to try
- Customer provided a video of the noise
- First engineer removed the back and top panels
- First engineer could not reproduce the noise during the visit
- Second engineer inspected the machine and found a faulty suspension spring
- Parts or tools mentioned
- Suspension spring
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
10 Answers
Hi. That’s nothing to do with the floor. He can’t have heard the noise no? That’s clearly metal against metal.
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I showed him the video - I actually had a worse one but he said it was the chassis moving whilst on spin…
The chassis isn’t moving, and even if it was there’s no way you should get metal hitting metal. Even if the washer isn’t level it shouldn’t do that. Miele are exceptionally solid and shouldn’t be severely affected by being slightly in level or even on a not so solid floor.
It needs the lid and back panel taking off and needs investigation as to what is catching on what.
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It sounds to me like the shaft of the motor catching on the casing.
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I’ll call them out… again. I was hoping for a better experience buying a premium machine
Did the engineer look inside the machine?
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Yep - took back off and top. Couldn’t get the noise to replicate
Strange. If there was anything like I’d expect it should’ve been obvious so I’d he couldn’t see anything it’s hard to think what it might be. I presume it doesn’t do it every cycle? I don’t understand how a floor could cause that noise.
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Hey - update on the Miele...
Another engineer came out today - and found the fault. It was a dodgy suspension spring!
Thanks for the update. Glad you got it sorted.
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