Miele W1 WSG663 Spring noise?

Thanks for the update. Glad you got it sorted.

Hey - update on the Miele...

Another engineer came out today - and found the fault. It was a dodgy suspension spring!

Strange. If there was anything like I’d expect it should’ve been obvious so I’d he couldn’t see anything it’s hard to think what it might be. I presume it doesn’t do it every cycle? I don’t understand how a floor could cause that noise.

Yep - took back off and top. Couldn’t get the noise to replicate

Did the engineer look inside the machine?

I’ll call them out… again. I was hoping for a better experience buying a premium machine

It sounds to me like the shaft of the motor catching on the casing.

The chassis isn’t moving, and even if it was there’s no way you should get metal hitting metal. Even if the washer isn’t level it shouldn’t do that. Miele are exceptionally solid and shouldn’t be severely affected by being slightly in level or even on a not so solid floor.

It needs the lid and back panel taking off and needs investigation as to what is catching on what.

I showed him the video - I actually had a worse one but he said it was the chassis moving whilst on spin…