Emergency drain hose lost
Hi, I have a Beko washing machine WEX104064E0W which has an emergency drain hose. I used it today prior to cleaning the filter and stupidly pushed it too far and it fell down the hole. I cannot retrieve it… is there any trick to get it back out for future use? Hope it happened to someone else before and they managed to get it back…(the picture shown what it looks like)
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Beko WEX104064E0W emergency drain hose pushed inside machine
- The problem
- The owner of a Beko WEX104064E0W pushed the emergency drain hose too far in while draining the machine before cleaning the filter, and the hose fell inside the cabinet and could not be retrieved from the front.
- Likely cause
- The hose was accidentally pushed past its retaining point due to a design that allows it to drop inside the machine. A separate issue in the thread was a blocked filter caused by colour catcher sheets, which had stopped the wash mid-cycle, but this was not the cause of the lost hose.
- What fixed it
- The accepted advice was that retrieval would require disconnecting the appliance from the mains and accessing it through the back. Access from underneath was discussed but discounted because the machine had a base fitted and was stacked with a tumble dryer. It was also noted that the emergency drain hose is only a convenience, and future draining can be done by opening the filter carefully and catching the water.
- Checks to try
- Owner confirmed the hose had fallen down inside and could not be pulled back out
- Machine has a base fitted, so underside access was not practical
- Washing machine and tumble dryer are stacked, making tipping unsafe/impractical
- Owner reported the machine had previously stopped mid-cycle due to a blocked filter
- Owner identified colour catcher sheets as having blocked the filter
- Parts or tools mentioned
- bath towels
- shallow baking tray
Safety: Disconnect the appliance from the mains before attempting access. Because the machine is stacked and tipping was described as precarious, further diagnosis should be carried out by a suitably qualified appliance engineer.
13 Answers
Quite a few people seem to have this problem. It's not very well designed if it's so easy to lose the hose inside the washing machine.
It looks like the only way to retrieve it is to disconnect it from the mains and go in through the back.
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I feared you’d say that… I agree it is not a great design at all. Thank you for taking time to respond
tip whole machine backwards and rescue it from underneath the washing machine?
Hi Andy. It might be, though I'm a little hessitent to suggest that as it can be precarious. Even as an experienced engineer I've had a few of them fall back on me, or even slip and fall flat on its back. Especially on tiles.
I always remember one engineer tipped a washer back against the wall whilst working on a washing machine in a large cupboard, and the washer slipped, fell down the wall and smashed the customers electric meter off the wall 😂
Also a lot of washing machines are sealed off at the bottom now with a base.
I would advise it's safer to disconnect washer from plumbing and electrics and carefully lay it on its back if there is no base.
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Oh right yeah, when you put it that way Andy your probably right - never thought of it slipping over the years I have done things to washing machines and never happen to me when I have tipped them back but yeah you have a point!
Thank you both. There is a base so don’t think I’d be able to access it from the bottom. The other issue is that my tumble dryer and washing machine are stacked so I wouldn’t even dare to try..so annoyed as it’s my own doing… can’t believe whoever designed this didn’t think of making sure there is something to stop the hose from falling down the hole.
Hi Alex. Millions of washing machines don't even have a small drain pipe, and for decades none of them did. So they aren't essential. They are a convenience.
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yep, I used to just put a shallow baking tray underneath the filter to catch the water as it come out when I unscrewed the filter.
Up until yesterday I never had to clean the filter, I had so many washing machines over the years and to be honest didn’t know it’s something that needed done. My current washing machine is one year old and when it suddenly stopped mid cycle I googled it and figured it could be down to the blocked filter. Having a hose was really handy as the machine was full of water and would have flooded the downstairs toilet. Now I know not to use the colour catchers. That’s what completely blocked the filter and must be the reason why I never had any issues with my previous washing machines - I only started using the colour catcher last year 🤦🏻♀️
Plus 2 large bath towels to soak it all up.
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Aye. I have a warning about that here Colour catchers can block washing machine pumps
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I did have a read, Im one of those people who mixes whites and darks and partial to dyeing clothes with Dylon 😣 so using colour catchers seemed like a good idea. I think going forward I’ll either not use them at all, or put in the laundry net with other small items.
I wish I had found this site sooner. Lots of useful information and tips. Thank you ☺️
ah yeah, colour catchers . i would say they are nasty culprits getting sucked out of the drum and through the pump - I have never used them at all in any of my machines.
Its like those tumble drier sheets are supposed to be bad for tumble driers as well, can cause fires if they get caught up in the vent hose or heater of the tumble dryer
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