Solved

Is loose door seal faulty - or as intended?

ISisItBroken
Asked about 4 years ago 2,682 views
0

Hi community,

we are wondering if our door seal got loose or if it was always like that.

The machine is fairly new, but support seems to be overrun and they told us they could send a technician but it will take a couple of weeks. As a family of four and a newborn expected very soon as well, a couple of weeks without a washing machine sounds like stuff nightmares are made off and we don't even know, if it is just ok or of water would find its way inside the electronics chamber.

Maybe someone of you has a similar machine and can compare how it looks? That would be awesome. Thanks in advance.

As I am unable to upload the images directly (error code 200):

https://photos.app.goo.gl/U9MpTzAHbFnhFsiC8

https://photos.app.goo.gl/kKUc4UxbTHUKqk499

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Door seal appearance on fairly new washing machine judged normal

The problem
The owner was concerned that the washing machine door seal looked loose and asked whether it was faulty or designed that way, worrying that water might reach the electronics area.
Likely cause
No fault was identified. The accepted reply said the seal appearance was normal.
What fixed it
No repair was recommended. The accepted advice was that the seal looked normal, and it was suggested the owner could pull back that section to look below the drum lip for reassurance.
Checks to try
  • Visual check of the door seal appearance
  • Suggested pulling back the seal slightly to inspect below the drum lip
Cause identifiedGenerated 19 Aug 2026 · AI summaries can make mistakes — read the full thread below.
Was this summary helpful?

2 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered about 4 years ago

Hi. Looks normal. You can always pull back that bit to see below the lip of the drum.

Whitegoods Help — appliance repair expert and forum host.
1
IS
isItBroken
Answered about 4 years ago

Ok, thank you very much! That's what I assumed. I mean, if it were connected to the metal part (sorry, I have no clue how it is called in English, in Germany we call it a drum) it would not be able to rotate and there was nothing where it makes sense to be connected to. My wife however was very sure, that it was different before.

Good news!

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