HISENSE 5S Series Auto Dosing WF5S1245BW bangs loudly on high spin
Hi, bought the above branded washing machine end of August, up until last month it seemed absolutely fine, my wife washed some heavy onsies and towels one day and from then on the thing feels and sounds like it's going to take off. The actual machine "housing" if you will doesn't move around and if you were deaf it would just look like it's shaking mildly, but the noise coming from the drum is like a a war drummer with no rytham. We've tried underloading, overloading and regular size loads but the only spin it seems to be silent on is an empty drum. Has something warped or rattled loose? Can I upgrade the top springs or shock absorbers? Or is it worth battling with hisense customer services to get them to replace or repair?
Thanks in advance for any ideas :)
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hisense WF5S1245BW loud banging on high spin traced to loose front counterweight
- The problem
- Hisense 5S Series Auto Dosing WF5S1245BW was quiet initially, then began making very loud banging noises on high spin after washing heavy items. The cabinet itself did not move much, but the drum area sounded severe under loaded spins and was quiet only with an empty drum.
- Likely cause
- Loose front counterweight on the left side of the door area. The original poster reported it had come loose over time since new, suggesting a tightening or quality-control issue rather than failed springs being confirmed.
- What fixed it
- Inspect the suspension and drum area first, then the actual confirmed repair was tightening the loose front counterweight. After this, the machine reportedly ran normally and quietly again.
- Checks to try
- Top springs checked with lid off
- Observed that the drum was not hitting the housing
- Advice given to check the bottom supports/dampers
- Advice given to inspect the drum for dents or signs of an object inside
- Confirmed inspection found the front counterweight loose on the left side of the door
- Parts or tools mentioned
- Front counterweight
Safety: If a drum weight is loose, stop using the machine until repaired, as continued use may cause further damage. Further diagnosis should be carried out by a suitably qualified appliance engineer if the fault is not clearly resolved.
9 Answers
Have you checked the suspension? Maybe one of the dampers has broken or become detached.
Need Professional Help or Spare Parts?
I ran it on a spin with the lid off and the top springs seem fine and the drum isn't hitting the housing, havnt found the time to check the bottom supports which is I assume the suspension.. will have a look this weekend thanks
Okay. Remember that the drum will only move about when a load of laundry is inside.
Need Professional Help or Spare Parts?
Also, if everything looks okay take off the drive belt and try spinning the drum by open the door and using the plastic drum lifters to see if the noise is just coming from the drum. Also, carefully inspect the drum for dints that would indicate some object has got inside.
Need Professional Help or Spare Parts?
Brilliant, got 3 weeks off for Christmas from this weekend so looks like I've got stuff to do now 😂 if you don't hear back it's because I failed and don't want to admit defeat 🫠
In fact, rereading your first post, I would carefully examine the drum first. If there are dints in it, especially fairly large ones, I would stop using it because if something has got inside it could wreck the machine completely.
You may find you need to get an engineer to look at it, but this article on the one links to at the end cover all the possible causes of noise in a washing machine that I am aware of.
Need Professional Help or Spare Parts?
So after all that it was the front counter weight, left side of the door, just come loose over time (since new in june) so QC issue not tightened up enough 😑
Thanks for the update. If you tightened it up successfully you will have avoided a new machine. If left, a loose drum weight will eventually break the fixing struts and require an entire new outer drum at great expense.
Need Professional Help or Spare Parts?
Seems to have sorted it, it's quiet as a mouse now 🙏 usually have the whole family in ear defenders at this point 👀😂 thanks for the help 🙏
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