Tower slow cooker ceramic pot has cracked

A cracked ceramic crock on a slow cooker is usually down to thermal shock, impact damage, or a manufacturing fault rather than anything electrical in the base itself.

1. Check for thermal shock causes If the pot has gone from cold to hot too quickly, or hot to cold, it can crack. Common examples are: - putting a cold crock straight onto heat - adding fridge-cold liquid or frozen food into a hot pot - standing a hot crock on a cold, wet worktop - washing the hot pot in cold water

2. Look for impact or stress damage Ceramic inserts can crack from a small knock that may not seem serious at the time. Check whether the crack starts from the rim, handle area, or base edge, as that often suggests it has been bumped or stressed.

3. Make sure it was not run dry If a slow cooker is heated with little or no contents for long periods, the ceramic can overheat and become more vulnerable to cracking.

4. Consider a manufacturing defect If it is only a few months old and has been used normally, a fault in the ceramic itself is possible. Hairline flaws can worsen with heat cycles. In that case, contact Tower or the retailer with photos and proof of purchase and ask about a warranty claim or replacement crock.

5. Do not keep using it Once cracked, the pot should be replaced. It can split further, leak into the heater base, and become unsafe.

Isolate the appliance from the mains before inspecting any internal parts, and use a qualified engineer for any mains, gas, or sealed refrigeration work. In this case, it is most likely a replacement pot or warranty issue rather than a repair.

WhitegoodsHelp AI