Hoover Nextra6 Not Draining Properly
The programs I normally use start and finish as per normal but clothes are still soapy and wet. Rinse only settings likewise.
Drum is still partly full after spin cycles, which are slow, presumably because of the extra weight of water slopping around, slowing the motor.
I drained the drum via the filter, the pump was clear of debris and no damage.
Outlet drain pipe (pump discharge) is clear, as is the pipe to foul, no problems there.
When I took the back panel off and watched a rinse only cycle, the water level never dropped significantly, the drain pipe only trickled water when the pump was operating and the rinse only cycle finished with the drum never draining.
When operating the Drain setting, the pump fully drains the drum (which I assume is on timer only), so the pump works fine under this setting, no problem.
Should I be looking for a failed level sensor (if there is one), am I looking at a replacement PCB (probably not worth it for a 6 year old machine) or are there other problems I haven't thought of?
Many thanks in advance, Al
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover Nextra6 intermittent poor draining likely due to partial blockage
- The problem
- Hoover Nextra6 washing machine was leaving clothes soapy and wet. Rinse and normal programmes finished with water still in the drum and a slow spin, while the dedicated Drain programme emptied the drum fully. The pump filter was reported clear, with no visible damage, and the outlet drain hose and waste connection were also reported clear.
- Likely cause
- Most strongly supported diagnosis is a partial or intermittent blockage in the drain path that was not obvious on inspection. Forum replies suggested a hidden obstruction in the sump or drain hose, possibly intermittent. A level sensor or PCB fault was suggested by the original poster but not supported by the discussion.
- What fixed it
- No specific repair was documented. The accepted advice was to continue investigating for a partial obstruction or blockage in a less obvious part of the drain system. The original poster then reported the machine returned to normal operation and assumed the blockage had flushed through after further draining/running.
- Checks to try
- Pump filter drained and checked clear of debris
- Pump reported to operate and fully drain on Drain setting
- Outlet drain pipe checked clear
- Pipe to foul/waste checked clear
- Back panel removed and rinse cycle observed; water level did not drop significantly and drain flow only trickled
5 Answers
It sounds like you still have an obstruction or blockage, but it's only partial, and not in an obvious place. I have a troubleshooting article specifically for when you can't find a blockage but the washer still isn't draining the water
Need Professional Help or Spare Parts?
Thanks for a prompt reply. Unless there are different feeds from the drum to pump under different settings, the drain program empties the drum completely as expected.
It almost appears as though the pump is on slow speed during the wash/rinse cycle but on drain cycle the pump works at full speed?
Maybe running a couple of drain cycles cleared a blockage that I didn't see, I'll try running another to see if it behaves.
Cheers, Al
The pump should pump the water at the same rate no matter what. I've seen cases where a vacuum is created collapsing the sump hose after it's pumped out a few times. Partial obstructions can also be intermittent such as a small button in drain hose spinning round and acting like a butterfly valve. Something could be causing the pump to run slow after it's been running for a while. Partial obstructions can slow things down enough to cause problems when pumping with soap suds and laundry inside but not when running clean or empty. There are various possible causes of intermittent issues.
Need Professional Help or Spare Parts?
A friend of mine had this issue for a while. When doing a wash, the pump couldn't empty the water before the spin cycle started. If the drum was filled with just water, it worked fine, very fast. The conclusion was that he was using too much detergent, there were too many bubbles in the water and the pump seemed to struggle with that. If we turned the machine off, when it was trying to pump the water out and the spin cycle was just going to kick in, then back on, there was a loud gurgle noise and it pumped fine. He now uses less detergent and it works fine. He also found that liquid detergents seemed to cause all the bubbles in his machine, powder didn't give the same problem.
Thanks for your advice. All working as per normal now, so I can only assume there was some blockage which wasn't easily visible that has now flushed through.
Your Answer
Sign in to share your expertise and post an answer.
Related Questions
Hoover with intermittent draining
1 answer • 7 replies
Hoover Select 1500 Not Starting Wash Programme After Previously Not Draining Due To Blockage
1 answer • 1 reply
Hoover Hnf6127 Not Draing After Cycle
1 answer • 2 replies
Hoover Oph-614 Not Draining Properly
1 answer • 4 replies
Hoover Nextra6 Optima Won't Drain/spin
1 answer • 7 replies
Hoover Washing Machine Doesn't Drain Water
1 answer • 4 replies
Hoover H-Wash & Dry 350. HELP !
1 answer • 2 replies
Hi I have just wasted 2 hours trying to get help for a hoover washing machine
1 answer • 2 replies
Hoover Otsein Next 3650T/1-37 error E03
1 answer • 2 replies
Hoover Washer stopping 1-2 minutes into cycle
1 answer • 3 replies