Problem with Indesit Innex BWD 71453
Hi. We bought a new washing machine last month and shortly after the purchase we've started experiencing some problem. Namely, sometimes when "Mixed" washing cycle ends and we take the clothing out it's partially dry as if some spots weren't washed at all(see photo attached). I've contacted Indesit/Hotpoint customer service and was told that we may be overloading the drum and that can be the source of the issue. The thing is that the capacity of the drum is 7kg and they say that the limit is for wet clothing and when we put, lets say, 5kg (dry clothing) it's too much because it will exceed 7kg when gets wet. I've spoken to two different advisors and they claim the same. It's some rubbish for me. Any advice?
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Indesit Innex BWD 71453 leaving parts of laundry dry after Mixed cycle
- The problem
- A nearly new Indesit Innex BWD 71453 sometimes finishes the Mixed cycle with areas of clothing still partially dry, suggesting those parts were not properly washed. Customer service attributed it to overloading, but the owner stated the drum was not tightly packed.
- Likely cause
- The accepted reply said the most likely cause is that the drum is not revolving during wash and rinse, so some laundry sits without being fully soaked. Other possible explanations mentioned were an excessively tight load preventing water reaching the centre, or an unusually low water level caused by a fault. Overloading was considered unlikely from the description given.
- What fixed it
- Check during a wash cycle whether the drum turns one way, stops, then turns the other way, and compare behaviour with a lighter load. The thread supports a probable diagnosis of a wash action or water level fault rather than confirmed overloading, but no completed repair was documented.
- Checks to try
- Observe whether the drum rotates during wash and rinse and reverses direction normally.
- Try a lighter load and see if the fault still occurs.
- Consider whether the load is packed tightly enough to stop water reaching the centre of the laundry.
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
4 Answers
Hello Matt. The only way that could happen is if the drum isn’t revolving on wash and rinse so laundry is just sitting there and not getting soaked, or the laundry is packed so tight water can’t get through to the laundry in the centre. Alternatively maybe if there was some strange fault causing the level of water to be way too low
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Hi Andy. We never put so much load that you need to push with your knee It must be some kind of fault but they don't want to send the engineer claiming that it's overloading.
Can you see when it is on a wash cycle that the drum is turning, stopping then turning the other way? Have you tried it with less laundry in and does it still do it with a lighter load?
If it is a 7kg drum you shouldn’t be able to overload it without making an effort. The average wash load is less than 5Kg. To overload it the laundry would have to be turning around in one big mass with no space for it to fall into when the drum revolves.
Need Professional Help or Spare Parts?
It might be worth reading this and the related articles to put your mind at rest over whether you could be overloading it or give you confidence that you aren’t overloading washing machine
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