Candy washing machine below slip
I can hear the motor spinning but not the drum. I have removed the back plate and can see the belt is pressed up against the plastic part of the drum and this restricts the spinning. When I re centre the belt it just slips to the back of the pulley. There is rubber dust everywhere. Does this sound like a new pulley and belt?
1 Answer
It does sound like a belt/pulley issue, but the rubber dust and the belt walking off to one side often means something is out of line rather than just a worn belt.
1. Isolate the washing machine from the mains before doing any further checks.
2. Check the belt itself. If it’s glazed, stretched, frayed, or leaving lots of black dust, it will usually need replacing. A worn belt can ride badly, but on its own it does not always explain why it slips to the back.
3. Inspect the large drum pulley carefully. Look for: - Cracks around the centre - Wobble when you turn the drum by hand - Damage to the pulley grooves or edge - A loose centre bolt
If the pulley is warped or cracked, the belt will track off.
4. Turn the drum pulley slowly by hand and watch whether it runs true. If it moves side to side, the pulley may be bent or the drum shaft/spider could be faulty. On some Candy machines, a failing drum bearing can also let the pulley sit out of line.
5. Check the motor mounting and motor pulley. If the motor is loose or misaligned, the belt can track off and rub.
6. Spin the drum by hand. If it feels rough, noisy, or has play up and down, suspect bearings or drum support issues rather than just belt and pulley.
So yes, a new belt may be needed, and possibly the pulley too, but first confirm whether the pulley is wobbling or the bearings/drum support are letting it run out of line. If bearings, shaft, mains wiring, or sealed parts are involved, it’s best to use a qualified engineer.
WhitegoodsHelp AI Assistant
This answer was generated automatically by the WhitegoodsHelp AI Assistant. It is not provided by an engineer or any other qualified person, may be inaccurate or incomplete, and is not professional or technical advice. Do not rely on it. Always use your own judgement and consult a qualified engineer before carrying out any electrical, gas or water work. Use is entirely at your own risk. See our full Terms of Use.
SAFETY FIRST: READ BEFORE ACTING ON THIS GUIDANCE
Never work on a live appliance
Always unplug it at the mains before going near it with any tools.
Never attempt gas work
By law, gas appliances must only be worked on by a Gas Safe registered engineer. If your fault involves gas, stop and call a professional. Do not attempt it yourself.
Watch for sharp edges
Outer panels are smooth, but internal parts have sharp machined edges. Wear protective gloves and arm sleeves.
Water appliances can leak
Turn off the water supply before disconnecting any hoses.
Know your limits
If you are not confident testing or working inside the appliance, stop and call a professional.
AI guidance, not guaranteed
This response is generated automatically by the WhitegoodsHelp AI Assistant. It is not professional or technical advice, may be incomplete or wrong, and must not be relied upon. Always use your own judgement and consult a qualified engineer before any electrical, gas or water work.
This is general information only and is not professional advice. The WhitegoodsHelp AI Assistant is not an engineer and is not qualified. See our full Terms of Use.
Need Professional Help or Spare Parts?
Your Answer
Sign in to share your expertise and post an answer.