CANDY Machine repair advice - seeking an engineer
Hi.
A little before Christmas, our (13 month old) washing machine packed in.
We did a bit of investigating locally and found an engineer with good feedback.
He came out and assessed the machine, and decided that the problem was the motor, and that we’d need a new one.
His prices seemed reasonable and he knew his stuff, so we had him order the part.
£135 for the motor and only £30 to fit it. Plus £30 for the initial callout fee, so £195 all in.
He came the following week and replaced the motor, but afterwards he said he’d discovered a fault on the circuit board control panel that was causing the problem with the motor, and that if we tried to use the machine as is, it would also destroy the new motor.
So we’d paid out almost £200 and still did not have a working machine. All we have is a useless machine and the old motor in a box.
I’m now trying to gather some second opinions from engineers as to whether the fault on the board should have been detected in the early stages when he assessed the machine. My stepdad in an engineer and he immediately said that it seems odd that it wasn’t spotted.
Seems like repairing a puncture by purchasing and fitting a new inner tube but not checking the tyre for nails or glass first.
Any thoughts from those in the appliance repair trade? Thanks.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Candy washing machine still not repaired after motor replacement
- The problem
- A 13-month-old Candy washing machine failed. An engineer diagnosed the motor as faulty, supplied and fitted a new motor, then reported a fault on the circuit board/control panel afterwards and said using the machine would destroy the new motor. The customer had paid £195 in total and the machine remained unusable.
- Likely cause
- The accepted reply says the original diagnosis may have been wrong, meaning the old motor may not have been faulty. It also states that if a PCB fault could damage a motor, that risk should have been identified and explained before the repair was authorised. The discussion does not confirm the exact fault.
- What fixed it
- The accepted advice was that the customer should not normally be left paying for an unsuccessful repair of this type. The engineer should have removed the replacement motor and refunded its cost if the part did not fix the machine. The customer was also advised to seek advice from a consumer group. No confirmed repair to the appliance was documented.
- Checks to try
- Engineer initially assessed the machine and diagnosed a faulty motor
- New motor was fitted
- After fitting, engineer reported a fault on the circuit board/control panel
- Machine remained unusable after the motor replacement
- Parts or tools mentioned
- Motor
- Circuit board control panel
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
Not sure why you would have been expected to pay £200 our before it was repaired? As an engineer, if that happened to me and I had quoted a customer to fit a part but it failed to fix the machine I would take back the motor and refund the cost. No question. You may need to take advice from a consumer group. Either there was nothing wrong with your old motor and he just misdiagnosed it, or if the pcb has damaged the motor (not something I'm aware of happening) then he needed to warn you of that possibility before you agreed to the repair.
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