Bosch series 6 washer / drier stuck on 0.00 time and will not respond to any button

It sounds like the control has frozen at the end of the cycle, but because the door is still locked there may also be water left inside, or a lock/control fault stopping it from resetting.

1. First, switch the appliance off at the mains and leave it isolated for at least 10 to 15 minutes. Then restore power and try pressing and holding the Start/Pause button for 5 seconds. On some Bosch models this can cancel the stuck programme.

2. Turn the programme selector to Off, if your model has an Off position, then try selecting Drain or Spin. If it will not accept any selection, that points more towards the controls being locked up rather than just a normal end of cycle delay.

3. Check whether there is water still in the drum. If you can see water through the glass, the machine may be keeping the door locked because it has not drained. In that case the drain pump filter may be blocked. Isolate from the mains before inspecting internal parts. Check the pump filter flap at the lower front, but be prepared for water to come out.

4. If there is no water inside and it still stays on 0.00 with no response, the likely suspects are the door interlock, user interface, or main control board. Unfortunately this is difficult to prove without testing.

5. Also check whether the child lock has somehow activated. On Bosch washer dryers this is often cleared by holding two marked buttons together for a few seconds, but the exact buttons vary by full model number.

If you can post the full model number from the rating plate, the checks can be narrowed down. For parts, only use the Whitegoods Help Spare Parts Shop and search by the full model number. For any live electrical testing or repairs, use a qualified engineer.

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You may also find this guide on our main site helpful: "Washing Machine Door Wont Open" - https://www.whitegoodshelp.co.uk/washing-machine-door-wont-open/