Hotpoint WML730 Aquarius won't start programme
Afternoon,
Our Hotpoint WML730 Aquarius washing machine started making a noise during the spin cycle yesterday, this coincides with 'grit' appearing in our water, whether it's related or not I don't know. When I got home from work the water was clear but small speckles of grit were found in the detergent tray, we cleaned this out as well as the filter, where I found 55p
I started a quick wash and the washer filled up and the drum turned for a while, as soon as it got to the spin cycle it stopped. I powered the machine off a few times and tried various programmes but nothing appears to work. If I have the detergent tray open then I can see water going in to the tray area, water also appears inside the washer. I've uploaded a few videos to You Tube which will hopefully help in diagnosing the problem.
For the record I replaced the carbon brushes approx. 6 months ago as we had a similar issue, I've checked the brushes and they appear OK although I'm not sure if these are again the problem.
The drum spins by hand and the belt is in place and hasn't snapped.
Any help or advice much appreciated.
Thank you.
Nick.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hotpoint WML730 drum not turning due to carbon brush issue
- The problem
- Hotpoint WML730 Aquarius would fill with water and begin a wash, but then stopped when it reached spin and would not continue on other programmes. The drum turned freely by hand and the belt was still fitted. A rough noise had also been heard during spin beforehand.
- Likely cause
- Motor not running because of a carbon brush problem. The original poster confirmed the brushes were the issue again, with one brush heavily worn while the other appeared almost new. A follow-up reply suggested the brush may not have released properly when previously fitted.
- What fixed it
- Carbon brushes were identified as the fault. The discussion supports replacing or correctly refitting the motor carbon brushes, with attention to the brass retaining lug so the brush can release properly. The exact repair steps were not fully documented beyond the poster confirming the brush fault.
- Checks to try
- Detergent drawer cleaned
- Filter cleaned
- 55p coin found in filter
- Confirmed water was entering the detergent tray and machine
- Checked carbon brushes visually
- Drum spins by hand
- Drive belt checked and found in place
- Parts or tools mentioned
- Carbon brushes
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
3 Answers
It sounds quite rough in the first video. I can't tell if the noise is coming from the pump or the motor or the drum though. It sounds (at a guess) like something could be stuck inside the pump and constantly hitting the impeller, it also sounds like something is loose with the drum but I can't tell if the drum is spinning or if there's a load in or not. The carbon brushes shouldn't be worn again after such a short time but something could have gone wrong with them or the motor if it's now stopped running altogether.
The fault you have is not that it won't start the programme because taking in water is starting the programme, the problem is that the motor isn't running. Unfortunately that can have a lot of different causes - Washing machine motor not running (drum not turning)
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Hi, thanks for the reply, it was the carbon brushes again, one was really worn where as the other looked new...
Thanks for the update. It shouldn't really be possible for one brush to wear down and the other not, and for a brush that would normally take years to wear down to wear down in 6 months. Are you sure the brush isn't still held in place and didn't release properly when you fitted it? There should be a small brass lug that needs bending away once the brush is fitted to release it.
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