Washing detergent not dissolving in soap drawer

To check properly you can’t assume there is a healthy water supply even if the tap is fully open. There could be a fault in the plumbing like the tap is faulty inside and not actually opening fully.

Disconnect the fill hose from the washing machine and point it into the sink or a bucket. Then turn the tap on fully and see if the water pressure is good enough.

This article looks in detail at low water pressure in washing machines

Cheers Andy will do I’ll check the valve for the cold water intake is fully open.

Thanks for the update. To be perfectly honest if it was installed by people working for the retailer there's no guarantee that it was properly levelled up. Maybe if these guys work directly for Currys they will have done it properly but I've heard countless tales of people playing a retailer for installation and receiving very poor service. I even remember calling out to a few where they hadn't even taken out the transit packaging. A lot of retailers just use third-party companies and they don't pay them much. Many of the people installing and connecting up these appliances are just delivery men. Make sure you have good water pressure.

Ok Andy. Thanks for taking the time to reply. The machine was installed by know how c/o Currys so it was installed correctly. The switch on the cold water outlet broke whilst turning on due to the exceptional cold weather conditions we had at time off fitting. I’ll check and see if it’s fully on. Bought some pods and gonna give them a try.