Broken Samsung Washer: To replace or to repair?
Hi There,
Yesterday evening our Samsung washing machine (WF70F5E0N4W) was finishing it's cycle when there was quite a large bang and the drum stopped spinning. Having had a look through the troubleshooting pages here, I took the back off the machine and found the belt had clearly come off but was intact. Having refitted the belt I tried a quick wash with a small load and found that, once in the spin cycle, the drum was severely shaking.
On further investigation, I found that this time the belt was still intact but I did notice that there was considerable black dust/debris in the housing. There was also a large bolt and washer loose in the bottom of the machine which turned out to be one of a pair that fixes the motor to the drum (see pictures). It appears that the motor has started to part company with the drum...
As some of the plastic housing is still attached to the bolt I have a sneaking suspicion this might be quite a considerable fault to fix. We've only recently inherited the machine from the previous owners of the house for free so I'm now debating whether to call someone to attempt a repair or just bite the bullet and buy a new one.
I'd really appreciate anyone's thoughts on what the best course of action is?
Many Thanks,
Matt
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Samsung WF70F5E0N4W motor mounting on outer drum likely broken; machine replaced
- The problem
- During the end of a cycle there was a loud bang and the drum stopped spinning on a Samsung WF70F5E0N4W. The drive belt had come off but was intact. After refitting it, the machine ran but shook severely on spin. Further inspection found black dust/debris and a loose bolt and washer from one of the motor fixings, with plastic still attached.
- Likely cause
- The accepted diagnosis was damage to the outer drum at a motor mounting point, allowing the motor to come away from the drum. This would explain the loose motor fixing, debris and belt coming off.
- What fixed it
- The advised repair was replacement of the outer drum if a motor mounting section had broken, as the fixing points are plastic and not easily repaired. The original poster decided not to repair it and ordered a new washing machine instead.
- Checks to try
- Back removed and belt found off but intact
- Belt refitted and machine tested on a quick wash with a small load
- Severe shaking observed during spin
- Black dust/debris found inside the housing
- Loose bolt and washer found in the bottom of the machine
- Loose fixing identified as one of the motor-to-drum mounting bolts
- Parts or tools mentioned
- Drive belt
- Motor mounting bolt
- Washer
- Outer drum
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
2 Answers
Hello. If the outer drum is damaged and broken at one of the motor mounting sections a new drum would be required unless you could work out a way to secure the motor. The trouble is that the fixing sections are just plastic so you can’t really do much.
Need Professional Help or Spare Parts?
Thanks Andy, really appreciate the advice.
In the end I bit the bullet and ordered a new machine.
Cheers,
Matt
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