Solved
Samsung

Samsung emergency hose pipe lost

SAsay
Asked over 7 years ago 4,721 views
0

I have Samsung washing machine WW80J5555FW I was taking the emergency pipe out when I took the plastic cup off the pipe. The tube went back in. I can not see the emergency tube at all. What can do to get the tube back

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Samsung WW80J5555FW emergency drain hose pushed back into machine

The problem
On a Samsung WW80J5555FW washing machine, the small emergency drain hose behind the lower access flap was pulled too far and the plastic cap came off, allowing the hose to disappear back inside the machine so it could not be reached from the front.
Likely cause
The emergency drain hose had retracted back into the cabinet after the cap was removed.
What fixed it
The machine was fixed by removing the back panel, feeding a wire through from the front opening where the hose should sit, bringing the wire through inside the machine, taping the hose to the wire, and then pulling it back out through the front before refitting the plastic cap.
Checks to try
  • Confirmed model number WW80J5555FW
  • Checked the lower front access area and found only the small door/chamber with the emergency hose no longer visible
  • Removed the back panel to gain access inside the machine
Parts or tools mentioned
  • wire
  • tape

Safety: Disconnect the washing machine from the mains before moving it or removing panels.

Confirmed fixedGenerated 6 Aug 2026 · AI summaries can make mistakes — read the full thread below.
Was this summary helpful?

8 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Is there a plastic kickplate at the bottom of the machine? If so you need to take it off to see if that gives access.

Whitegoods Help — appliance repair expert and forum host.
0
SA
say
Answered over 7 years ago

No only a small door to the chamber which I have cleaned and a small emergency pipe with a plastic cap

0
SA
say
Answered over 7 years ago

It's a samsung WW80J5555FW

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

You will need to either carefully tipped the washing machine back so that you can see underneath (don't forget to disconnect from the man's first). All a safer method is to completely disconnect the washing machine, carefully lay it down on its front and take off the back panel. Take off the lid tool for extra light. Then you will have to just try and reach in and reconnect or push it through.

Whitegoods Help — appliance repair expert and forum host.
0
SA
say
Answered over 7 years ago

Thanks I try doing that

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Let me know how you get on. If all that’s happened is the drainage pipe has gone back into the machine it should be easy enough.

Whitegoods Help — appliance repair expert and forum host.
1
SA
say
Answered over 7 years ago

Hi the machine is fixed. We only took the back panel off. From the front panel where the tube should of been we put a wire through there to come out from the end of the machine. We then got the tube taped it up to the wire and pulled the wire from the front panel out slowly to get the tube out. I then put the plastic cap on.

0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

Nice one.

Whitegoods Help — appliance repair expert and forum host.

Your Answer

Sign in to share your expertise and post an answer.

NAC Repair

Need an engineer?

NAC Repair

Rather leave it to a pro? Book a fully qualified engineer to diagnose and repair your Samsung.

  • Vetted, fully qualified engineers
  • Nationwide UK coverage
  • Fast, fixed-price appointments
Spares4Appliances

Need a spare part?

Spares4Appliances

Fix it yourself for less. Get genuine replacement parts for your Samsung delivered to your door.

  • Genuine, manufacturer-approved parts
  • Fast next-day UK delivery
  • Secure checkout & easy returns