Hi, can anyone confirm from the attached photos that the drum position on my Samsung Ecobubble is correct or has it slipped somehow. It shredded a seal last week, fitted new seal yesterday but the drum seems to be catching on the new seal. I had to disassemble the whole thing again to take the picture. Help please, thanks.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Samsung Ecobubble drum damaged door seal due to failed spider arm assembly
- The problem
- The drum appeared to be catching and shredding the door seal. After a new seal was fitted, the drum still seemed out of position and was rubbing the new seal.
- Likely cause
- Confirmed cause was a disintegrated spider arm assembly, which allowed the drum to run off balance. A broken metal fragment from the spider also became trapped between the outer plastic tub and tub seal, scoring the front half of the plastic tub and causing a leak.
- What fixed it
- The machine was stripped down and one half of the drum and spider assembly was replaced, as the spider was not available separately for that model. A tub seal was also replaced. When a leak remained, the tub was tested with water outside the machine and the actual leak was traced to a scored groove in the front half of the plastic tub, not the tub seal. The groove was filled with Pratley putty and the machine was reassembled.
- Checks to try
- Checked for vertical play in the drum by lifting at 6 o'clock and 12 o'clock while rotating the drum
- Observed the drum was damaging the door seal
- Stripped the machine down to inspect the drum and spider assembly
- Filled the tub with water outside the machine to trace the leak source
- Confirmed no leak from the tub seal during the water test
- Parts or tools mentioned
- door seal
- one half of the drum and spider assembly
- tub seal
- Pratley putty
- silicone
3 Answers
You need to hold the drum at 6 o'clock and 12 o'clock and try to lift the drum up. If the drum bearing has partially collapsed, or 1 of the drum spiders has developed a crack or has corroded, or if the drum has somehow split somewhere then you should be able to lift the drum up and down on its shaft. Turn the drum slowly a couple of inches around at a time and repeat the test. Sometimes the drum will only lift up at one particular point.
Essentially the drum should not move more than about 1 mm on the drum shaft. If it moves up and down excessively that would explain why it is damaging the door seal and it is probably going to be very expensive to repair. Don't mistake the swaying backwards movement of the outer drum, which is suspended and springs and suspension, for up-and-down movement of the drum on its shaft.
Need Professional Help or Spare Parts?
Hi sorry for the late reply/update but I’ve been waiting for parts. I got to the bottom of my problem after I stripped the washing machine down. The spider arm assembly had disintegrated causing the drum to spin off balance I presume. Anyway, I replaced one half of the drum and spider assembly (as you can’t buy them separately for my model) put it back together and it works perfectly other than a small leak from the bottom of the machine. I replaced the tub seal also but did not use silicone to seal it, I suspect that’s why it’s now leaking. So I’m now going to strip the whole lot down again and re-seal the two halves of the tub with silicone, I’ll let you know what happens.
Well I finally got to the bottom of the leak and my Samsung Ecobubble is fixed. I removed the tub but before I separated the two plastic pieces of the tub my wife had the idea of filling the tub outside in the garden with water. There no leak from the tub seal but there was a leak in the front half of the plastic tub. This was where a piece of metal had broken off the spider arm was jammed between the outer plastic tub and the tub seal and had scored a groove in the front half of the plastic tub. I had noticed this before but I didn’t realise the groove was so deep. Anyway, I filled the groove with Pratley putty let it set, fitted everything back together and there’s no leak now. I don’t know how long this repair will last, the next step is to buy a new plastic front half of the drum, we’ll see.
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