Bump in rubber door seal - samsung series 5 ecobubble
Purchased machine in January this year, my mum realised a there was a bump/ lump in rubber door seal - see pic.
Samsung are saying they don't cover the seal in the guarantee - had several calls to and from. Unfortunately been over 28 days since delivery when mum noticed the lump.
What could this mean? Water isn't leaking? Is it bad to keep using the machine? Please help and advise!
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Lump in Samsung Series 5 Ecobubble door seal not thought to be a fault if the rubber is otherwise sound
- The problem
- A recently purchased Samsung Series 5 Ecobubble washing machine had a visible bump or lump in the rubber door seal. The machine was not leaking and the user wanted to know whether it was safe to continue using it.
- Likely cause
- The accepted reply suggests the raised area is not necessarily a problem if the rubber feels as solid as the rest of the seal. No definite fault cause was confirmed.
- What fixed it
- No repair was documented. The accepted advice was that it was probably nothing to worry about provided the seal material was firm and consistent with the surrounding rubber. It was also stated that, if the seal were genuinely faulty, it should be covered under the guarantee rather than excluded outright.
- Checks to try
- No water leaking from the door area
- Check whether the rubber at the lump feels as solid as the rest of the seal
1 Answer
Hi Dal. I wouldn't think that is anything to worry about, to be honest. As long as the rubber seems just as solid as everywhere else, I can't see it being a problem. However, Samsung are completely wrong to say they don't cover the door seal under the guarantee. They could say they don't cover the door seal against wear and tear, or against any damage caused by the user. But if the door seal is actually faulty, then they must cover it under the guarantee.
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