Samsung ecobubble HE code error.
Hi all, I have a Samsung ecobubble model no. WF80F5E0W2W
It has stopped working with an HE error code which I am led to believe is a temp sender error problem. I have replaced this with a new one(access is very easy from the rear) but I still have the error code. I have unplugged it and left it to reset it but no joy. I cant see any problems with wires so far. Could it be a circuit board problem?
Any help most welcome!
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Samsung Ecobubble WF80F5E0W2W showing HE temperature error
- The problem
- Samsung Ecobubble washing machine model WF80F5E0W2W stopped working and displayed an HE error. The owner believed it related to the temperature sender and replaced that part, but the fault remained.
- Likely cause
- The discussion supports a general temperature-related fault only. The accepted advice states Samsung can use HE for a temperature issue and suggests the machine may think incoming water is too hot, including the possibility of the inlet hose being connected to a hot supply. As the fault persisted after replacing the temperature sender, the exact failed component was not confirmed.
- What fixed it
- Check that the water inlet hose is connected to a cold supply, particularly if the machine was recently moved or reconnected. If the plumbing connection is correct and the HE error remains, further diagnosis should be carried out by a suitably qualified appliance engineer. A circuit board fault was suggested by the owner but not confirmed in the discussion.
- Checks to try
- Replaced the temperature sender
- Unplugged the appliance to reset it
- Looked for obvious wiring problems
- Advised to check the water hose is connected to a cold supply
- Parts or tools mentioned
- Temperature sender
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
3 Answers
Hello pabloz. Sorry I missed this. Did you get it sorted? According to my book Samsung use two HE error codes, HE1 and HE2. One means overheating and the other means not heating at all.
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Hi Andy,
thanks for your reply. No still not working.
The code just says HE and doesn't have 1 or 2. Is there anyway of investigating the code further? All I have managed to do so far is replace the temp sender.
Any further help would be much appreciated! 🙂
Hello there. Upon further investigation Samsung have 3 HE error codes with one, two, three but they do also have one which is just HE. They say it is a temperature issue
"Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap."
The implication there is that the washing machine thinks that the water going into the washing machine is too hot and suggests that may be it is connected to the hot water supply instead of cold. If your washing machine has recently been disconnected and reconnected or moved then I would definitely look into that.
But if it has not been disturbed and this is a completely new fault then it should be impossible for it to be connected to the hot water supply instead of the cold. In this case it looks like you would need to get an engineer to look at it.
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