Brand new WDOQY1514 WDQY1014 error F17 and not drying at all

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

WDOQY1514 / WDQY1014 F17 with no drying on a new washer-dryer

The problem

A brand new WDOQY1514 / WDQY1014 washer-dryer washes normally but does not dry, showing F17. The original post mentioned use of a garden hose extension to the tap and suspected a condenser chamber issue, solenoid fault or blockage, but no confirming test results were provided.

Likely cause

The accepted reply suggests two possibilities: if the laundry is not getting hot, there is a drying fault; if it is getting hot but staying wet, low incoming water pressure is the more likely cause. The explanation given was that condenser drying relies on a very slow cold-water trickle through a restricted valve, so already low supply pressure could stop or reduce condenser water flow.

What fixed it

No repair was confirmed. The accepted advice was to determine whether the load heats during the drying phase and to consider low water pressure as a likely explanation if items become hot but remain wet. Exact repair was not documented.

Checks to try

• Confirmed the machine washes perfectly
• Check whether the laundry gets hot during the drying cycle
• Consider whether incoming water pressure may be too low