John Lewis Jlm1403 Integated Washer Dryer Drum Bearings
Hi,
I've been reading your forum which i must say is extremley informative. Whilst looking for a replacement washer/Dryer reading reviews the John Lewis JLM1403 Seamed to have good reviews. We contact John Lewis with regards their on line offer of three years warranty, but non available as the model had been discontinued. However we found an alternative supplier on line and purchased. for 25 months we've been very satisfied with machine until last week when it developed an very loud noise when spinning. After reading your forum I've looked into the fault, which appears to be drum bearing failure. Unfortunately my model has sealed drum where the bearing cannot be replaced without changing the whole drum/Tub assembly.
Bearing in mind the machines age is the machine worth repairing or replacing for a more robust unit of better quality?
Kind Regards,
Mick
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
John Lewis JLM1403 washer dryer noisy spin likely due to sealed drum bearing failure
- The problem
- A John Lewis JLM1403 integrated washer dryer became very loud on spin after about 25 months of use. The owner had checked the fault and believed the drum bearings had failed.
- Likely cause
- Probable drum bearing failure. The discussion states this model has a sealed drum/tub, so the bearings are not separately replaceable and would require a complete drum/tub assembly.
- What fixed it
- The accepted advice was that, if the appliance was bought new, the owner should complain to the supplying retailer that it had not lasted a reasonable time and was effectively unrepairable by design, citing the Sale of Goods Act. No repair procedure was recommended because the sealed tub design makes this type of repair uneconomical or effectively unrepairable.
- Checks to try
- Very loud noise during spinning
- Owner's inspection suggested drum bearing failure
- Model reported to have a sealed drum/tub requiring full drum/tub assembly for bearing-related repair
- Parts or tools mentioned
- Complete drum/tub assembly
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
Thanks Mick. When you say you found an alternative supplier online does that mean it was a similar machine but not John Lewis brand or was it second hand? I've not heard of any one else selling the exclusive John Lewis washing machines.
If you'd bought it from John Lewis I would be recommending you complained to them that it hasn't lasted a reasonable time and is unrepairable by design quoting the Sale of Goods Act. You could still try that with the retailer you bought it from if it was new. Other than that, these sealed tubs are basically unrepairable because of the costs is involved which is why I believe you have a strong case under the Sale of Goods Act, which I discuss on Whitegoodshelp here - Sale of Goods Act gives us 6 years to claim for faulty appliances
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