Sticking mid-cycle just filling with water but level doesn't rise

Hi guys,

Thanks for your input. I wanted to leave a follow-up here just to give some closure, and to help anyone else who might stumble across this thread with similar issues in the future.

As it turns out, the washing machine had indeed been installed incorrectly. The drain pipe was not raised high enough at the back which meant that it did not retain enough water in the drum.

Simultaneously, the installers had also managed to connect the machine to the our hot water supply rather than cold, which meant that at the start of a cycle, it was drawing water at around 65°C, recognising that this was much too hot, dumping it, and drawing (the same hot) water again.. It seems likely that this was the reason for the 'draw water - rotate - dump water - draw water again' cycle we were seeing.

This does also explain why it would occasionally manage to complete a load - assumedly when it was a bigger load that retained more water in the fabric, and the hot water was depleted.

Funnily enough, it also explains why we thought our boiler was broken!

Frustratingly the engineers that installed it (from a UK chain who you would have thought would Know How to install a washing machine) returned twice to look at it. Even after Indesit telephone support suggested that it was likely an installation problem they managed to miss these issues both times. They simply claimed that if water went in and water went out again, then as far as they were concerned it was installed correctly.

It took a call-out from an Indesit engineer to sort it - which took him less than fifteen minutes..