Solved

Help! Drum Won't Turn Even When Washer Is Off And Empty!

ANAnnelise
Asked almost 11 years ago 7,199 views
0

Hi,

Had the washer on this morning when it started to make a dreadful clunking sound when spinning (it was obviously spinning slowly and struggling). It sounded like I'd put a brick in there by accident! I stopped it and removed the load - nothing untoward, just an average load - but now the drum won't turn at all, even when the washer is off and empty. It still fills/empties as normal when I try a programme.

Please can anyone tell me what's likely to be wrong? The washer is a Hoover 'New Wave' - and 16 years old - so perhaps someone can tell me whether it would be worth repairing? It's done me proud with never a fault so far.

Many thanks!

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover New Wave washer drum seized and machine considered beyond economical repair

The problem
A 16-year-old Hoover 'New Wave' washing machine began making a heavy clunking noise while trying to spin, then the drum would no longer turn at all even with the machine switched off and empty. Filling and draining were still reported as normal.
Likely cause
The accepted reply suggested the motor may be worn out due to the machine's age. The exact fault was not confirmed, and no further strip-down or testing was reported.
What fixed it
Forum advice was that, given the washer's age and likely parts obsolescence, repair was unlikely to be worthwhile. The original poster accepted this and indicated they would most likely replace the machine rather than repair it.
Checks to try
  • Drum would not turn even when the washer was off and empty
  • Machine still filled and emptied normally
  • Heavy clunking noise occurred while attempting to spin

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Replacement recommendedGenerated 16 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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2 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered almost 11 years ago

That's extremely old. Unfortunately many parts are now obsolete. At that age it could be that the motor is finally worn out.

Whitegoods Help — appliance repair expert and forum host.
0
AN
Annelise
Answered almost 11 years ago

Thanks very much for the reply - I suspected as much! Certainly can't complain about the service it's given me - I doubt Hoover are what they used to be, so it'll most likely be a different make next time - will be interesting to see how long the replacement lasts!

Thanks again.

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