Bosch WAQ28461GB_WH - Power goes during cycle
Hi,
Our Bosch Bosch WAQ28461GB_WH is nearing the end of it's two year guarantee. For the last month the washing machine powers off during the cycle - no lights illuminated.
We then switched it off and on at the mains and it resumes from where it left off.
I contacted Bosch, but they mention there will be a £95 charge if they find no fault with the machine.
Have you ever come across this before? It was mentioned to try another power-supply but this will prove extremely difficult due the pipe setup.
Appreciate your time.
Thanks,
Mark
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Bosch WAQ28461GBWH intermittently loses power during cycle
- The problem
- Bosch WAQ28461GBWH washing machine powers off part way through a cycle with no lights illuminated. After switching the mains supply off and back on, it resumes from where it stopped.
- Likely cause
- The strongest diagnosis in the discussion is an intermittent power supply issue, particularly a faulty wall socket or loose connection, rather than a confirmed internal washing machine fault. The exact cause was not confirmed.
- What fixed it
- Suggested action was to test the machine from a different power source using a temporary 13 amp extension lead with an earth to rule out the existing wall socket. If the socket proves faulty, that would explain the cut-outs. No completed repair to the washing machine itself was confirmed in the thread.
- Checks to try
- Machine resumes after mains is switched off and back on
- Advised to try a temporary 13 amp earthed extension lead from another supply to test the socket
- Parts or tools mentioned
- 13 amp extension lead
- wall socket
Safety: Do not bypass any safety connections. Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
I would try to use a temporary extension lead as long as the extension cable definitely has an earth. If it is a 13 amp extension lead they should be earthed. It's definitely possible the socket could be at fault. I recently got caught out with one when my own microwave started cutting out and struggling to run. I took it in to my local repairer who couldn't find any fault so I examined my wall socket and found an extremely loose connection in there along with some burning. I replaced the wall socket with a new one.
If they send and engineer and find the wall socket faulty then they will charge as it isn't a fault with the washing machine. However, if it isn't a fault on the wall socket, but a genuine intermittent fault on the washer and they don't find anything (particularly if they don't spend much time looking for the fault) then they shouldn't really charge. They might say there's no evidence that there is a fault but I would say there is equally no evidence that there isn't a fault. It's a difficult situation, and they must get a lot of people calling them out on a whim, but if you know you have a fault I would refuse to pay just because they can't find it - read my article here - Repair company want to charge if engineer can’t find fault
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