Bosch WAE24167GB - turns off during a particular cycle
Yesterday my Bosch WAE24167GB washing machine turned off during the 2hr long 30 degree wash cycle. It is 5 months old and hasn't had any problems before. After about 30 minutes the washing machine just died, no error lights or anything. So I manually drained the wretched machine, switched the door override catch and emptied the drum. In order to get it to turn back on it needs to be turned off at the mains and then turned back on. I have checked the filter and the hose isn't kinked.
To test things, I ran the same cycle again but empty. It completed the 2hr long process just fine... Feeling optimistic I tried this cycle again but with clothes - the same issue occurred. Agh.
There's a cycle called 'superquick 15' and this has just completed successfully with just 2 t-shirts inside. I'm confused. Something is causing the 2hr wash cycle to fail.
Any ideas?
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Bosch WAE24167GB cuts out on longer 30°C wash cycle
- The problem
- A 5-month-old Bosch WAE24167GB was reported to power off completely about 30 minutes into the 2-hour 30°C wash when loaded with clothes. There were no error lights. It would only power back up after being switched off at the mains and back on again. The filter was checked and the hose was not kinked. The same cycle completed when run empty, and the 'superquick 15' cycle also completed successfully with a very small load. The same longer cycle later also worked when the eco option was used.
- Likely cause
- Most strongly supported diagnosis was an intermittent power supply or connection fault, such as a loose wall socket, plug or cable connection. A forum reply suggested this could show up when the machine is drawing more power, for example during heating, but this remained theoretical rather than confirmed.
- What fixed it
- Recommended action was to check the wall socket and power connection for an intermittent supply issue. No internal appliance repair was confirmed in the discussion.
- Checks to try
- Checked drain filter
- Checked hose was not kinked
- Repeated the 30°C cycle empty
- Ran the 'superquick 15' cycle with 2 t-shirts
- Ran the longer cycle with eco setting
- Advised to check plug, socket and cable for interruption to power
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
3 Answers
Make sure the wall socket it's plugged into is OK. I had an intermittent fault on my microwave recently where it kept flickering and cutting out which turned out to be a very loose wire inside the wall socket. Try having the machine running and wiggling the plug, socket and cable to see if there's any interruption to power. Other than that it sounds potentially tricky to diagnose.
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Thanks Andy, I can appreciate it's a weird problem to diagnose over the internet. I managed to get the same cycle to work using the eco setting (uses less water) but have no idea why this would work. I'll run some very dull tests over the next two weeks, perhaps something will be discovered. Cheers
If it's related to a severe bad connection somewhere it may only occur when the washing machine is drawing most power when it's heating the water so cycles and options that reduce the amount of time it is heating water could change symptoms. It's still only a theoretical explanation though.
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