Washing Machine Not Draining Problem Solved By WasherHelp

The Problem

Washing Machine: Hoover PE235 1300 Special Edition

Problem: washing machine not emptying water

Analysis: Filter had some rug threads but problem remained after filter was cleared. After 70% of the water has been manually emptied, the washing machine will spin and empty. This indicates the pump is working.

Diagnosis: There is a blockage somewhere but it is not obvious where.

Next Steps: Looked online and found this really helpful website

The Solution

A BIG THANK YOU to Andy at WasherHelp for his instructions on diagnosing the problem on a washing machine that won't drain water

I would normally have given up having checked the filter accessible behind the front kickplate. However, his article gave me the knowledge and confidence to remove the back plate and quickly identify there was a blockage in the sump pipe. Access was difficult with the washing machine upright so I followed the advice to tilt the machine onto its front and not onto its side to get better access to the pump. I carefully placed the machine on its front. I then removed the holding clip and detached the hose. I then pulled out of the pipe the remnants of a moulting rug my wife has inadvisedly washed. The wet blob of tangled threads the size of a table tennis ball, more than enough to block the pipe. I attqched the hose fixed the spring clip with some difficulty. I righted the machine, screwed on the backplate, and put on a new washing load. And then, of course, I accusingly presented the ball of damp rug remnants to my wife. She now owes me one.

Thanks again Andy for the great advice on this site.