Washing Machine Not Draining Problem Solved By WasherHelp
The Problem
Washing Machine: Hoover PE235 1300 Special Edition
Problem: washing machine not emptying water
Analysis: Filter had some rug threads but problem remained after filter was cleared. After 70% of the water has been manually emptied, the washing machine will spin and empty. This indicates the pump is working.
Diagnosis: There is a blockage somewhere but it is not obvious where.
Next Steps: Looked online and found this really helpful website
The Solution
A BIG THANK YOU to Andy at WasherHelp for his instructions on diagnosing the problem on a washing machine that won't drain water
I would normally have given up having checked the filter accessible behind the front kickplate. However, his article gave me the knowledge and confidence to remove the back plate and quickly identify there was a blockage in the sump pipe. Access was difficult with the washing machine upright so I followed the advice to tilt the machine onto its front and not onto its side to get better access to the pump. I carefully placed the machine on its front. I then removed the holding clip and detached the hose. I then pulled out of the pipe the remnants of a moulting rug my wife has inadvisedly washed. The wet blob of tangled threads the size of a table tennis ball, more than enough to block the pipe. I attqched the hose fixed the spring clip with some difficulty. I righted the machine, screwed on the backplate, and put on a new washing load. And then, of course, I accusingly presented the ball of damp rug remnants to my wife. She now owes me one.
Thanks again Andy for the great advice on this site.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover PE235 1300 Special Edition not draining due to sump hose blockage
- The problem
- Hoover PE235 1300 Special Edition washing machine was not emptying water. Cleaning the front filter removed some rug threads but did not cure the fault. The machine would drain and spin only after about 70% of the water had been manually emptied.
- Likely cause
- Confirmed blockage in the sump pipe/hose between the tub and pump, caused by tangled rug fibres from a washed rug.
- What fixed it
- The back plate was removed for access, the machine was tilted onto its front, the sump hose was detached by removing the retaining clip, and the blockage was pulled out. The hose and clip were then refitted and the machine reassembled.
- Checks to try
- Front filter checked and cleared of some rug threads
- Observed that the machine would spin and empty after most of the water had been manually removed
- Back plate removed to inspect access to the pump and sump hose
- Sump hose detached and found blocked with rug remnants
- Parts or tools mentioned
- Spring/holding clip on sump hose
1 Answer
Excellent. Many thanks Russell.
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