Solved

Washer dryer tap

HOHoovfear
Asked almost 7 years ago 6,352 views
0

Hi

I have a brand new Washer dryer model WDXOC 485A.

Washing is fine but if I use dryer it works i.e. machine spins and it gets hot but doesn't dry items.

It mentions in instructions about making sure a tap is on, but doesn't say where this is.

Help

Lynn

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

New washer dryer heats up but leaves clothes damp and steamy on drying

The problem
A brand new WDXOC 485A washed normally, but on drying the drum turned and heated up without drying the load. The owner tried three drying cycles with only a few items and each time the clothes came out warm and damp, with a very steamy interior.
Likely cause
The cold water supply tap itself was not the issue, because the machine washed and rinsed correctly. The strongest diagnosis in the discussion was a fault in the drying condenser system, most likely cold water not entering the condenser chamber correctly due to a faulty valve. A blockage in the condenser chamber was also mentioned as a possible cause, though this was considered less likely on a brand new machine.
What fixed it
No confirmed repair was reported. The advice given was that, since the appliance was new and had never dried properly, it was likely faulty rather than incorrectly supplied with water. Further diagnosis should be carried out by a suitably qualified appliance engineer.
Checks to try
  • Confirmed the washer functioned normally, so the cold water tap supplying the machine was on
  • Tried drying with only a small load on three occasions
  • Observed that the drum got hot and the inside was very steamy
  • Observed that clothes were warm but still damp at the end of drying

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Professional repair recommendedGenerated 11 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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11 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

Hello Lynn. It’s just the cold water tap. The same one that supplies the washing machine. If it wasn’t on the washer wouldn’t wash and rinse. How long have you tried it in dry for and do you take some of the washing out to dry them?

A washer dryer can’t dry a full load normally and needs some taking out.

Whitegoods Help — appliance repair expert and forum host.
0
HO
Hoovfear
Answered almost 7 years ago

Hi

I've tried it with just a few things in on 3 occasions now with the same result.

Lynn

0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

How long does the drying cycle run for and what do the clothes come out like? Are they warm? I can only assume it’s faulty if it’s never worked, though that’s unusual.

Whitegoods Help — appliance repair expert and forum host.
0
HO
Hoovfear
Answered almost 7 years ago

You open up the door and it's like a sauna and things are damp but warm.

0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

It’s a common fault on washer dryers but not on new ones. It’s normally caused by the cold water not getting into the condenser chamber (faulty valve) or a blockage in the condenser chamber caused by build up of fluff and lint - Laundry coming out of washer dryer hot and steamy

I can only assume it’s faulty as it’s too young to have a blockage and if the cold tap wasn’t on the washing machine wouldn’t work.

Whitegoods Help — appliance repair expert and forum host.
0
KU
Kukiits
Answered almost 7 years ago

I have same isue with my samsung washer/dryer. Washer works exelent, but dryer makes clothes wet. They comes out soaking wet. If i pause it after 30min clothes are warm and feels like they are drying. But if i run cycle till end clothes are soaking wet and hot. I think there is some problem with drain pump. Its not draining fast enough.

0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

Hello Kukiits. If there was a problem with the pump draining the water it should equally affect the washing machine. If you do just a wash cycle do the clothes come out properly spun?

Whitegoods Help — appliance repair expert and forum host.
0
KU
Kukiits
Answered almost 7 years ago

Wash cycle is working fine. And dry cycle is kinda working. I stopt it midle of dry cycle and some clothes was dry, i took them out and left one towell in. It was nierlyl dry. But at end of cycle it was soaking wet. Like somebody put water on it.

0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

Carefully read my article that I linked to a few replies back. It explains the possible causes of your issue.

Whitegoods Help — appliance repair expert and forum host.
0
KU
Kukiits
Answered almost 7 years ago

I did read that. I cleaned condensen chamber. Cold water is going to condensen. But it looks like there is more water coming in than out.

0
WH
WhitegoodshelpVerified Engineer
Answered almost 7 years ago

Is there a blockage at the bottom of the condenser chamber preventing or restricting the water from running into the drum to be pumped away?

Whitegoods Help — appliance repair expert and forum host.

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