Solved

Washing won't drain with a load, drains without a load.

DEdevslink
Asked about 6 years ago 8,229 views
0

I have a Bosch washing machine that has stopped draining. I checked the hose and there is no blockage in fact it drains fine when there is nothing in the machine but when there is a load in the machine it will not drain. I've spent my day trying to figure it out!

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Bosch washing machine drains empty but not with laundry load

The problem
A Bosch washing machine would drain normally when empty, but would not drain when there was laundry in the drum. The drain hose had been checked and no blockage was found.
Likely cause
The strongest diagnosis in the discussion was that the sump hose between the tub and pump may be getting compressed or squashed when the tub drops under load. A possible related explanation mentioned was twisted suspension allowing the hose to twist.
What fixed it
The recommended action was to remove the back panel and observe whether the sump hose twists or gets squashed when the drum is full of water and laundry. The exact repair was not confirmed in the discussion.
Checks to try
  • Drain hose checked for blockage and none found
  • Machine reported to drain fine with no load
  • Suggested visual check of sump hose movement/compression with drum loaded

Safety: Unplug the machine before carrying out any inspection. Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 14 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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5 Answers

Accepted Answer
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WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

My first suspect would be that somehow the sump hose (tub to pump hose) is getting compressed/squashed when the tub drops due to a load in the drum.

Whitegoods Help — appliance repair expert and forum host.
0
DE
devslink
Answered about 6 years ago

Thanks for the reply, so would that mean my drum is loose?

0
WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

It’s possible the suspension is twisted or something. Try taking the back panel off and observing if the sump hose twists or gets squashed when the drum is full of water and laundry. Alternatively I’m struggling to see how laundry in the machine could affect the pumping of water from the pump.

Whitegoods Help — appliance repair expert and forum host.
0
DE
devslink
Answered about 6 years ago

I'll do that.....in the morning and report back.

Thanks for your help, I really appreciate it.

0
WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

No worries. Just be careful to unplug machine before fiddling about

Whitegoods Help — appliance repair expert and forum host.

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