Aqualtis AQ113D697SUK leaking
I have looked at the FAQ and cant really find an answer to the issues I am having. I have a leaking machine and the engineer from Whirlpool is coming out for its 3rd "fix" on Tuesday. It only happens on the water fill about 40ish minutes into the wash, which my layman thoughts assume its coming from a different hose? it comes form the left hand side of the door where the detergent drawer is.
The first engineer just checked the door seal, said it was ok and it must have been a freak happening- a pair of socks must of got balled or I had too much washing in it which "forced the door" he then proceed to sell me a years supply of cleaner and offered to replace the seal for £30 (my machine is insured with D&G thank god)
The second engineer came took the top off and said the drawer was loose - he replaced this as well as the pipe and the door seal. he assured me this would fix the problem as there is nothing else that would cause it to leak now. he did say that the only other thing that could be done was to replace the door but ! cant see that replacing the door would help?
I have noticed the time left for the cycle jumps form 27 up to 48 minutes, is this because it adjusts the wash according to the weight or may something be getting stuck?
I have videoed the whole wash cycle this time and offered to send to the engineers before the visit but this was declined
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Aqualtis AQ113D697SUK leaks during refill later in the wash
- The problem
- An Aqualtis AQ113D697SUK washing machine leaks only during water fill roughly 40 minutes into a cycle. The leak appears at the left-hand side of the door near the detergent drawer, and the owner reports water running down the door. Previous visits reportedly checked or replaced the door seal, detergent drawer and a pipe, but the leak persisted.
- Likely cause
- The exact cause was not confirmed. The accepted reply indicates the fault was not adequately diagnosed and that the leak could be coming from any of several places, not necessarily the door seal or drawer. The timing suggests it needs observing during the later refill stage when the leak actually occurs.
- What fixed it
- No confirmed repair was documented. The accepted advice was that the machine needs to be pulled out, run on a wash cycle and observed until the leak occurs, rather than guessing and replacing parts. Further diagnosis should be carried out by a suitably qualified appliance engineer.
- Checks to try
- Leak occurs on water fill about 40 minutes into the wash
- Leak seen at the left-hand side of the door near the detergent drawer
- Owner reported water running down the door
- Door seal previously checked
- Detergent drawer, a pipe and the door seal were reportedly replaced
- Cycle time was seen to jump from 27 to 48 minutes
- Parts or tools mentioned
- door seal
- detergent drawer
- pipe
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
Hello there. Why are they always looking at the door and door seal? Have you told them that the water runs down the door? Just that there are dozens of places a washing machine can leak from so just looking at the door and the soap drawer isn't very thorough.
Unfortunately these days engineers are under enormous pressure of time and they just do not get enough time. So they often basically guess, or just do something in the hope that it will fix it. If a washing machine only leaks about 40 minutes in then an engineer needs to pull it out, put it on a wash cycle and watch it for 40 minutes but there is absolutely no chance of that these days. If you have a very simple fault they are brilliant for any fault that takes more time to fix you get a bit of a raw deal these days.
Where exactly does the water come from?
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