Miele WT2780 Washer Dryer - Clothes come out wet

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Miele WT2780 washer dryer leaves clothes very wet because drum is not turning

The problem

On a Miele WT2780 washer dryer, clothes came out very wet with no standing water left in the drum. The drain filter area was emptied and checked, and the drain hose was removed and found clear, but the result was unchanged. During the spin cycle the machine sounded normal and completed without errors, but the clothes stayed still and the drum did not turn.

Likely cause

Most strongly supported diagnosis is that the drum is not revolving because either the motor is not running or the drive belt has come off. The exact underlying fault was not confirmed.

What fixed it

The accepted advice was that the fault is with drum drive rather than drainage. The machine should be checked for a non-running motor or a dislodged/broken drive belt. Exact repair was not confirmed in the discussion.

Checks to try

• Drain/filter area opened and drained
• Drain hose removed and checked for blockage
• Water could be poured through the drain hose
• Drain hose was reattached in a straight line to a bowl
• Observed that clothes stayed still during spin cycle
• Spin cycle sounded normal and finished without errors

Parts or tools mentioned

• Drive belt
• Motor