Samsung B1445 Door Lock Broken

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Samsung B1445 washing machine door stuck shut after internal part dropped

The problem

On a Samsung B1445 washing machine, the door would not open after the user heard something drop inside. The door then felt as if the springs had gone, leaving damp laundry trapped inside.

Likely cause

A jammed or failed door interlock was the main diagnosis suggested. The report of something dropping inside also supports that a lock or door mechanism component may have come loose, but the exact failed part was not confirmed.

What fixed it

The accepted advice was to avoid forcing the door and have the machine inspected by an engineer, as forcing it could cause further damage and delay repair if parts are then needed. It was noted that access would involve removing the top with the machine disconnected from the electricity supply and then checking the door interlock, but the exact repair was not confirmed.

Checks to try

• User reported hearing something drop inside before the door stopped opening
• Door felt like the springs had completely gone
• Accepted reply identified the door interlock as the area to inspect