Zanussi Jet Stream - Remove & Clean Filter/pump

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Zanussi Jet Stream 1400 7KG drain error with filter/pump cap not removing

The problem

The washing machine showed a drain error and the owner could not remove the filter/pump assembly to clean it. The concern was that two visible parts should remain together and unscrew out as one piece.

Likely cause

The accepted reply indicated the filter assembly did not appear broken and should come out as one unit. The likely issue was difficulty releasing or accessing the filter rather than confirmed damage.

What fixed it

Accepted advice was that the filter should all come out. If it could not be removed from the front, the recommended approach was to drain the water first through the small drain hose on the left, then lay the machine on its front and remove the main sump hose from underneath to clear the blockage/access the pump area. The exact completed repair was not confirmed by the original poster.

Checks to try

• Drain error present
• Visual check of the filter/pump assembly from the front
• Drain water out through the small drain hose on the left
• Access from underneath via the main sump hose if the filter will not come out