Miele Drum Misshapen - Manufacturing Tolerances?
Hello
I've just taken delivery of a new Miele WDA100, and I was surprised to notice as soon as the drum started to rotate that it's not perfectly circular - the lip of the drum (at the front, nearest to the rubber seal) seems to be "out of true" by about 1mm (possibly less) at three separate points. The angle of the lip varies as well as the radius. 1mm doesn't seem like much, but it's more than I'd have expected for a fast-spinning machine.
Has anyone else noticed this? Is it considered to be within normal tolerances, or should I be rejecting this machine (delivered only 2 hrs ago)?
Thanks
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
New Miele WDA100 drum lip slightly out of true
- The problem
- A newly delivered Miele WDA100 was reported to have a drum front lip that appeared about 1mm out of true at three points, with slight variation in both radius and angle. The concern was whether this was a manufacturing tolerance issue or a reason to reject the machine.
- Likely cause
- The accepted reply said washing machine drum rims are commonly slightly elliptical and that around 1mm would not normally be considered a problem. A possible issue was only suggested if the machine was noisy or vibrated on spin when empty, which could indicate the drum was slightly out of true.
- What fixed it
- No repair was confirmed. The accepted advice was that this amount of variation would not normally be an issue, but if concerned the owner should ask Miele whether it is normal, especially if there is unusual noise or vibration during spin.
- Checks to try
- Observed the drum lip to be about 1mm out of true at three points
- Check for unusual noise or vibration during spin without laundry
2 Answers
Washing machine drum rims are commonly slightly elliptical, I've seen many that were way more out than that. Having said that though my Miele drum is pretty true. I wouldn't normally think it was an issue especially just 1 mm but if it by any chance is noisy or vibrates a little on spin without laundry in then it could possibly be slightly out of true. If concerned I would ask Miele if they think it's normal or not.
Need Professional Help or Spare Parts?
Yes reject it. I have just had to replace my Miele (13 years old) because the drum failed and was rubbing the seal. Miele do not have anyone technical accessible by phone. Service engineers have very high call out charges and long wait times. A local domestic engineer took less than 5 mins to diagnose the problem. The choice was a new seal at £50 plus fitting, but as the drum was misshapen this was unlikely to cure the fault ( it was smoking). Miele sales, warranty and products are good but if they do go wrong support are useless.
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