Miele Drum Misshapen - Manufacturing Tolerances?

Question

Hello

I've just taken delivery of a new Miele WDA100, and I was surprised to notice as soon as the drum started to rotate that it's not perfectly circular - the lip of the drum (at the front, nearest to the rubber seal) seems to be "out of true" by about 1mm (possibly less) at three separate points. The angle of the lip varies as well as the radius. 1mm doesn't seem like much, but it's more than I'd have expected for a fast-spinning machine.

Has anyone else noticed this? Is it considered to be within normal tolerances, or should I be rejecting this machine (delivered only 2 hrs ago)?

Thanks

Whitegoodshelp · Accepted Answer

Washing machine drum rims are commonly slightly elliptical, I've seen many that were way more out than that. Having said that though my Miele drum is pretty true. I wouldn't normally think it was an issue especially just 1 mm but if it by any chance is noisy or vibrates a little on spin without laundry in then it could possibly be slightly out of true. If concerned I would ask Miele if they think it's normal or not.

cviclark · Answer

Yes reject it. I have just had to replace my Miele (13 years old) because the drum failed and was rubbing the seal.  Miele do not have anyone technical accessible by phone.  Service engineers have very high call out charges and long wait times. A local domestic engineer took less than 5 mins to diagnose the problem.  The choice was a new seal at £50 plus fitting, but as the drum was misshapen this was unlikely  to cure the fault ( it was smoking).  Miele sales, warranty and products are good but if they do go wrong support are useless.

Miele Drum Misshapen - Manufacturing Tolerances?

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