Miele Hygiene Info banner notice?
We have had this model for just under 2 months. All washes have been carried out using the Miele TDos detergent system at 40C. A couple of weeks ago, the Hygiene Info banner came on. We then carried out a Maintenance Wash but the banner did not go away even though the machine had probably accumulated less than 20 washes in total since new.
We tried to get help/advice from MieleCare. This ranged from 'I am not familiar with this model', to 'we do not have access to technical support,' to 'run it empty on the cottons programme at 90C'.
The banner has now disappeared after I disconnected the machine from the mains for 30 minutes.
I have posed a few questions that MieleCare seem unable to answer:
1. the manual states that the Hygiene Info message should come on at the end of a cycle AND at the beginning of the next cycle. We have never seen the banner at the beginning of a cycle (including just before the maintenance wash)
2. if the machine is left running, the display goes dark. What is the recommended way of bringing the display back on? Pressing the Stop/Start switch just brings on FINISHED. If there is a banner such as Hygiene Info would this appear if the Stop/Start switch is pressed? I ask because Miele has implied that the banner problem that we have had might be because it was not 'Confirmed' properly.
3. where has this recommendation for a 90C/3hour wash come from when the machine has a dedicated Maintenance Wash cycle?
I would be grateful for any advice. It's a great machine but ........
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele washing machine Hygiene Info reminder behaviour queried
- The problem
- A Miele washing machine, less than two months old and used mainly at 40°C with the TwinDos detergent system, showed a Hygiene Info banner. The owner ran the machine’s Maintenance Wash programme but the banner did not clear at that point, and queried when the message should appear and how to wake the display when it goes dark.
- Likely cause
- The accepted reply states the Hygiene Info message is a reminder to run a hot wash to help keep the washer hygienic and free from bacteria. The exact reason the banner did not clear immediately after the Maintenance Wash was not confirmed.
- What fixed it
- A hot wash of 60°C or above using powder detergent was recommended in the accepted reply as the hygiene maintenance action. The owner also reported that the banner disappeared after disconnecting the machine from the mains for 30 minutes, but this was only reported as an observation rather than a confirmed repair method. The owner later established that advice to run a 90°C Cottons wash came from guidance for lower-range Miele models without a Maintenance Wash cycle.
- Checks to try
- Maintenance Wash programme was run
- Machine was disconnected from the mains for 30 minutes
- Owner checked the user guide source of the 90°C Cottons recommendation
2 Answers
Hello, as far as I can see the Hygiene notification is just to remind you to do a hot wash to help keep the washer free from bacteria.
"To maintain the hygiene of the washing machine carry out a hot wash (60°C or above) using powder detergent at regular intervals. The Hygiene info message will appear in the display to remind you to carry out a hot wash"
If the display goes dark I'd expect any button press should bring it back on, if it says "finished" when it comes back on presumably is has finished? It may still be doing the occasional anti crease drum tumble after it's finished.
Need Professional Help or Spare Parts?
Thanks. I have just found out that the 90C Cottons wash recommendation comes from the user guide for the cheapest range of Miele washing machines which do not have a Maintenance Wash cycle.
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