Miele Spares
Where on earth can one buy spare parts for both a W863 washing machine and a T495C tumble dryer? I need a new soap dispensing drawer for the washing machine and a condenser for the tumble dryer. My machines are both 5 years old. Neither requires the need for an engineer.
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele W863 and T495C spare parts sourced direct from Miele
- The problem
- The owner needed replacement parts for a Miele W863 washing machine and Miele T495C tumble dryer: a soap dispensing drawer for the washer and tumble dryer parts including door filters and a heat exchange unit. The machines themselves were not reported as faulty.
- Likely cause
- The parts were required because removable components were left outside to dry and were damaged by a puppy, not due to an appliance failure.
- What fixed it
- The accepted advice was to contact Miele directly because independent suppliers can be difficult to find for Miele spares. The owner phoned the Miele spares line, reported excellent service, and obtained the required parts through Miele.
- Checks to try
- Required parts identified for W863 and T495C
- Owner contacted Miele spares line directly
- Parts or tools mentioned
- Soap dispensing drawer
- Door filters
- Heat exchange unit
3 Answers
Miele spares can be hard to find. Miele don't really appear to want anyone else selling their spares so they don't encourage the idea by giving good discounts to the trade. This means there isn't enough markup for people to make their required profit, and it's simply not worth bothering. Or some companies do still sell them, but at even higher prices than Miele themselves.
Add to this the fact that Miele are a relatively obscure brand, and normally very reliable, which means there isn't a massive demand for Miele spares, and we have the situation you've discovered. I would ring Miele themselves.
Need Professional Help or Spare Parts?
Many thanks for the information, I phoned the Miele spares line and found their service excellent. The young lady seemed somewhat surprised that I needed the following spares:- New soap dispenser drawer, door filters for the tumble dryer and a new heat exchange unit when both machines are still, by Miele's standards, nearly new. I can only recommend that when having a spring cleaning moment and one decides to thoroughly clean most removable parts, that they do not leave them in the garden to dry out when there is a 4 month old puppy roaming around. It has been a very expensive lesson to learn from.
With regard to Miele machines, I can not fault their quietness, efficiency and reliability. I would not buy any alternative brand. I know this forum is for washing machines but I would like to mention that I only parted with my Miele dishwasher last month when I had a new kitchen fitted and I of course purchased another Miele. By the way, the last one was 22 years old and still working.
Sound advice indeed :-)
Need Professional Help or Spare Parts?
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