Beko machine fault
Hi there
My 2 year old Beko drum stopped turning. Error code F11 can be seen in diagnostic mode.
The drum feels 'juddery' when turning by hand and this is coming from the motor - when disconnecting the belt and turning the motor head by hand the judder can be felt.
However, and this is the strange part - disconnecting the motor from the circuit board entirely, allows the motor head to move freely.
Tried a new motor but still the same. Any thoughts?
Thanks
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Beko washing machine drum not turning, F11, PCB suspected
- The problem
- A 2-year-old Beko washing machine stopped turning the drum and showed fault code F11 in diagnostic mode. The drum felt juddery when turned by hand, traced to the motor. With the belt removed, the same judder was felt at the motor shaft, but the motor turned freely once disconnected from the circuit board.
- Likely cause
- The strongest diagnosis in the discussion is a suspect main PCB supplying the motor, as the replacement motor behaved the same and the resistance only disappeared when the motor was disconnected from the board. This was presented as the only likely explanation, but the exact fault on the PCB was not confirmed.
- What fixed it
- Do not continue replacing parts speculatively. The accepted advice was that the main PCB was the most likely cause and should be properly diagnosed before replacement. The exact repair was not confirmed in the thread.
- Checks to try
- Read F11 in diagnostic mode
- Turned drum by hand and noted judder
- Removed belt and checked motor shaft by hand
- Disconnected motor from circuit board and found it turned freely
- Tried a replacement motor with no change
- Parts or tools mentioned
- Replacement motor
- Main PCB
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
That's strange. The only possible explanation for the motor being juddery when turning by hand but free when disconnected from the circuit board would be that the motor was getting power of some sort to it. Presumably the effect should be exactly the same though when simply unplugging the washing machine rather than having to disconnect it from the circuit board?
If you replaced the motor and it was no different then the main PCB that supplies the motor with power has to be suspect. I would advise against speculatively changing the PCB though. You've already found that speculatively changing parts can be very risky.
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