Miele Novotronic W310 sagging drum - how to fix?
have a miele novotronic w310 front loader from the 2004 era. Been a great machine and hasn't done a lot of work (~250 cycles).
Slight leak from front door seal.
Noticed that there was a crinkle in the bottom of the front door/ drum seal. Not sure what this was from so took off the seal, expecting to have to replace it. After its removal I could see why the seal was distorted. The drum/ outer hub opening was not centred in the door opening but had sagged and thus causing the crinkle in the seal. With the seal out it resumed a more normal shape and was in fair order except for a minor defect in the edge that rubs against the door clear window. There is some scoring on the upper part of the clear window where the drum has hit the door. The drum bearing seems ok.
Can anyone please advise how extensive the job of repairing the ageing suspension system is likely to be . Are there four suspensions springs that will need replacing or are there adjustable brackets that can be moved to elevate the front of the drum? Can't find specific info about this models suspension system.
I can't see this particular problem mentioned for these units, is it likely to be a common problem as the machine ages?
Solution Summary
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Miele Novotronic W310 sagging drum caused by unclipped suspension spring
- The problem
- On a Miele Novotronic W310 washing machine, the drum opening had dropped out of line with the door opening, distorting the lower door seal and causing a slight leak. There was also scoring on the upper part of the door window where the drum had contacted it.
- Likely cause
- Confirmed cause was the front left suspension spring coming unclipped from the drum housing. No bearing fault was confirmed. Worn dampers were only discussed as a possibility and not confirmed.
- What fixed it
- The front panel was removed, the front left spring was found unclipped from the drum housing, and it was repositioned. The door seal was then refitted. Advice given was that the dampers only need attention if, with the lid off, the drum is not held centrally in the casing or the machine does not behave well on spin.
- Checks to try
- Door seal removed and distortion observed
- Front panel removed for inspection
- Front left spring found unclipped from drum housing
- Drum centring in casing advised to be checked with lid off
- Spin behaviour advised to be assessed to judge damper condition
- Parts or tools mentioned
- 10mm bolt
- spring wire retainer
- front left suspension spring
3 Answers
Replacing suspension is usually straight forward enough. They are usually bolted to the tub and the chassis. It's a question of seeing if you can get access to the bottom of the machine which is easy or difficult depending on the machine. Machine would commonly be disconnected and laid on its front.
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removed front panel
1. lower kick board unclips
2. below front panel screw each side removed - outer ones
3 remove 10mm bolt below door opening
4 remove front door seal by prying off spring wire
5 drop down front panel and remove latch by unscrewing it off front panel and note position of emergency release cord.
Found that front left spring had come unclipped from drum housing, repositioned it (easier if undo bracket where it attaches to drum housing.)
Replaced door seal. Should I replace dampers?
If the drum is being held centrally in the casing (observe with lid off) and machine seems to work well on spin they might well be OK.
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