Washer drum failing to turn AND water not heating
I have a Beko front loading machine and for the past week when the machine has been spinning, it has been making a noise as if there is a piece of plastic tapping on the drum as it spins round. Obviously, the faster the spin, the louder the noise. Today, the machine drum stopped turning. I thought that maybe there was something in the filter, so I removed the front of the filter and there was nothing, nor in the tubes that lead to/from it. The propeller moved normally and the machine drains.
When I put it on a wash, the machine now fills up a bit, does nothing for a while and then drains. It repeats this a few times.
If I put it on a spin, it obviously doesn't spin because the drum isn't turning, but it drains a bit, does nothing for a while, then drains a bit more.
I opened the rear of the machine to see if there was a problem with the belt and there wasn't. Turning the drum via the belt works but there is a point at which it makes a scratching noise while it is turning. Presumably this is the same noise that was causing the problem above. Turning the drum inside the machine manually works fine too.
However, I have noticed that not only is the machine drum not turning, but it is not heating up either. It just fills with water and drains.
Does anyone have an idea of what could have caused these problems?
Thanks.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Beko washer with scraping/tapping noise, drum not turning and no heating
- The problem
- A Beko front-loading washing machine developed a tapping or scraping noise during spin, which became louder at higher speed. The drum then stopped turning. The machine would fill briefly, pause, then drain repeatedly, and on spin it drained without rotating the drum. The user also reported that the wash was not heating.
- Likely cause
- The accepted reply says the tapping or scraping noise during spin is commonly caused by either the drum contacting the heating element or a bra underwire trapped inside the drum. This was presented as the most likely explanation for the noise; the exact cause of the loss of drum rotation and no-heating condition was not confirmed in the discussion.
- What fixed it
- Recommended action was to inspect for drum contact with the heating element or for a foreign object such as a bra underwire caught inside the drum. No confirmed repair steps or completed fix were posted.
- Checks to try
- Filter checked and found clear
- Pump propeller reported to move normally
- Machine drains
- Drive belt checked and reported intact
- Drum could be turned via the belt
- Scratching noise noted at one point while turning the drum by hand from the rear
- Drum could be turned manually from inside the machine
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
Hello. Tapping or scraping noise during spin is commonly caused by either the drum hitting the heating element or the underwire from a bra caught inside the drum. Check this article after the header, tapping noise on spin and the following one, scraping noise for more details More causes of a noisy washing machine
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