Daewoo parts

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Daewoo DWDHB141KK parts unavailable; consumer rights advice

The problem

A Daewoo DWDHB141KK washing machine had failed dampers at about 2 years old and, by 3 years 3 months, the owner believed the bearings were starting to fail. The main issue raised was that the model was no longer listed on spares sites and appeared to have been withdrawn from support, making parts difficult or impossible to obtain.

Likely cause

Probable bearing wear was reported by the owner, but no diagnostic checks or repair confirmation were given. A confirmed issue was lack of parts availability for this model.

What fixed it

The accepted advice was to pursue a claim under the Consumer Rights Act on the basis that the appliance may not have lasted a reasonable time if parts were unavailable after only around 3 years, and to seek guidance from a consumer advice service. No internal equivalent model or repair route was confirmed.

Checks to try

• Owner reported dampers had previously failed around the 2-year mark
• Owner reported bearings seemed to be on the way out at 3 years 3 months
• Owner stated the machine was not listed on spares sites and support appeared withdrawn
• Owner confirmed parts support was already effectively non-existent before 2 years old